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Your questions answered

 

 

We know that BBC Watchdog and some other media outlets have raised concerns about potential safety issues with smart meter installations and the national rollout.

 

We at Smart Energy GB are here to make sure all consumers have the facts about smart meters. Here's what you need to know:

 

 

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Installation and training

 

Smart meter installers are trained to a very high standard for up to two years before they are ready to fit smart meters. They receive mentoring and face regular spot checks on the job to ensure safety standards are being met.

Energy suppliers must also abide by the Smart Meter Installation Code of Practice. This means that smart meter installers are appropriately trained to NVQ level 2 and are acredited by National Skills Academy for Power (NSAP) or their equivalent. Installers are also Gas Safe Registered if they are undertaking gas meter installations.

Our CEO's story

 

During our CEO Sacha Deshmukh's smart meter installation, his installer notified him that his home was not earthed, meaning he was at risk of electrocution if any of his appliances were faulty. His installation may well have saved his life.

Having a smart meter installed is like getting an MOT for your home

 

When installers come to your home to install a smart meter they are also looking for potential problems with your electricity and gas, such as defective wiring, broken fuses, or even faulty boilers.

In 2017, smart meter installers discovered more than 270,000 faults in people's homes. These faults could have been potentially life-threatening and might not have been picked up if it were not for smart meter installers. People shouldn't miss out on this important safety check.

Outlook stat

Making Britain safer

 

People shouldn't be misled into thinking that upgrading their energy meters to smart meters could put their home at risk or that it's any different to having their traditional meter replaced when needed.

More than 10 million smart meters have been installed so far. There have been very few cases where there have been any issues. Every single case is taken very seriously, with lessons identified and learned to improve safety.

Smart meter installations are making homes across Britain safer. Having a smart meter installed is an important opportunity to have a qualified professional in your home making vital safety checks on appliances that may not have been checked for years.

Still have questions?

 

Find the answers to frequently asked questions on our FAQ page, or learn more about the installation process

You can also find out how smart meters will benefit you, and how you can contact your energy supplier

Find out more about smart meters

FAQs

What training do smart meter installers have?

Smart meter installers are trained to a very high standard for up to two years before they are ready to fit smart meters.  Energy suppliers must also ensure that installers fitting gas meters are on the Gas Safe Register which means they are qualified to work with gas. Smart meter installers receive mentoring and face regular spot checks on the job to ensure safety standards are being met.

 

How is the smart meter rollout making homes safer?

The smart meter rollout is the first time there has been a nationwide programme checking the safety of the gas and electricity in all our homes.  Smart meter installers have flagged up nearly 300,000 existing problems such as dangerous wiring and fuse boxes or even faulty boilers. Many of these faults would not have been picked up if not for smart meter installers.