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FAQs

Small businesses

  • Can my business get a smart meter?  

    Small businesses with fewer than 10 employees, or their full time equivalent, may be eligible for a smart meter.
     
     
  • What are the benefits of smart meters for my business?  

    Smart meters can bring many benefits to small businesses, such as:
    • they send your energy readings directly to your supplier, meaning accurate bills and an end to manual meter readings.
    • they give you the opportunity to monitor how much energy you’re using, in pounds and pence, every day, week and month. So you can spot the activities that cost the most and take action to save money.
     
     
  • Can I get a smart meter if my business is based at home?  

    Yes. As every home across Great Britain will be offered a smart meter from their energy supplier by 2020, you will be eligible for a smart meter if your small business is run from domestic premises. If you have a separate meter for your business in your home, you may also be able to upgrade that to a smart meter.
     
     
  • Can I get a smart meter if my business is in a rented premises?  

    Yes. If you pay the energy bills you can make the decision about whether to get a smart meter. If your landlord pays your energy bills, speak with them about getting a smart meter for your building.
     
     
  • Will my business be charged to get a smart meter?  

    Many small businesses can get a smart meter at no extra cost. Depending on your business’s energy supplier and tariff, you may be charged for a part of the upgade or for access to your energy usage data. Your supplier will let you know about any charges up-front.
     
     
  • How long does installation take?  

    Installations normally take about two hours and are arranged in advance so that you can make any necessary arrangements beforehand to ensure minimal disruption to your normal business operations.

     
     
  • Can I arrange installation outside of working hours?  

    Energy suppliers will work with you to find a time that’s convenient for you both. Some suppliers offer installations on a Saturday or in the evening to minimise disruption to your business; please speak to your supplier to find out what is available.
     
     

Contacting Smart Energy GB

 

Before you contact us

Smart Energy GB is not involved in the practical installation of smart meters – the gas and electricity suppliers are responsible for this.

Please contact your energy supplier if you have any questions about: 

  • your particular smart meter
  • when your supplier will offer you a smart meter
  • the installation process in your particular circumstances 

If your supplier is not listed on our website, please contact them directly to find out more about their plans.  

Getting support

Citizens Advice provides free independent advice to energy consumers. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.

To find out more about these, visit citizensadvice.org.uk/energy for up to date information or contact the Citizens Advice consumer service on 03454 04 05 06.

Our contact details

We’re happy to help where we can, so if you can’t find what you’re looking for in our FAQs then please email us:

[email protected]

You can also write to us or give us a call:

Smart Energy GB
1 Alfred Mews
London
W1T 7AA 

0203 019 1000