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FAQs

What happens once I've said yes to a smart meter?

Once you’ve booked a time and date, a trained installer will come round to your home at the agreed time to fit your smart meter. They’ll also show you how your in-home display works and offer energy efficiency advice, helping you to better manage your energy consumption.

How can I get a smart meter?

We’re all entitled to a smart meter and your energy supplier will contact you between now and 2020 to arrange your installation at no extra cost.

Some of us will have to wait longer than others to get our meter, but you can ask your energy supplier directly to see if you can have yours fitted now. How soon you can get your meter depends on your energy supplier, where you live and what kind of home you live in.

There are three straightforward steps to getting a smart meter installed:

  1. Ask your supplier - we'll all be offered a smart meter by 2020. Contact yours directly to see if you can get a smart meter fitted now.
  2. You fix a time and day for your supplier to come and install your smart meter (either you, or if you can't be there yourself, a nominated, responsible adult will need to be present during installation).
  3. Your supplier fits the meter and shows you how to use the in-home display.