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Who can get a smart meter?


Every household in Britain can get a smart meter as part of the national rollout. Your energy supplier will install them in your home at no extra cost. If you’re the account holder who pays the energy bills, you are automatically entitled to one.

Here’s what you need to know if you’re:

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Smart meters and prepay


If you’re currently on a prepay meter, smart meters will offer you a lot of benefits. Prepay customers can continue to top up their meter at a shop, but smart meters will mean more options for topping up, for instance via your phone or tablet.

Benefits for prepay customers

Getting a smart meter


To get a smart meter, you will need to contact your energy supplier. You can find more information about energy suppliers plans for installing smart meters here:

Find out what your energy supplier is doing


What are the benefits for me?

There are plenty of gadgets that can help control energy use, but smart meters have two unique features:

  • they show exactly how much energy you’re using and what it’s costing, in near-real time
  • they send accurate meter readings to your energy supplier, so no more estimated bills or manual meter readings

With your smart meter, you’ll always be able to keep track of exactly how much gas and electricity you’re using in near real time, and what it costs in pounds and pence. This means you can be confident that you're only paying for what you have actually used and you'll always know what to expect in your next bill, so no more nasty surprises.


Does having a smart meter make it easier to switch between payment modes (e.g. direct debit or prepay)?

Yes. New smart meters can operate and switch between modes, without an installer having to visit your house and change the meter.