Skip to content

This site is optimised for modern web browsers. For the best experience, please update your browser version.

By clicking "Accept All Cookies" you agree that we and third parties acting on our behalf may store cookies on your device to enhance your experience of our site, allow us to analyse usage of our site, and assist us in our marketing efforts. More information about how we use cookies is set out in our cookie notice.

More information   Accept

Smart Energy GB responds to Ofgem's consultation on prepayment self-disconnection and self-rationing

12th November 2018

Responding to Ofgem's announcement of a consultation on prepayment self-disconnection and self-rationing, Robert Cheesewright, Director of Corporate Affairs at Smart Energy GB, said:

"It's shocking that in the 21st century hundreds of thousands of prepayment customers, often with children, are 'self-disconnecting' due to financial worries or an inability to access top up points when their credit runs down.

"Smart prepayment meters are a solution available now. They provide increased reassurance and visibility around energy to consumers while helping them to reduce energy waste. And with increased credit top up options available, those forays, in all weathers, to find a shop that is still open will be confined to history."