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This section provides you with guides and templates to help you carry out your smart meter activities and information to help explain smart meters to others.

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FAQs

Who we are and the national smart meter rollout

  • What is Smart Energy GB?  

    Smart Energy GB is the voice of the smart meter rollout. We're here to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control. 

     
     
  • Smart meters and the rollout  

    Smart meters replace the traditional meters (including prepay meters) we currently have in our homes. Installed by your energy supplier, they make it even easier to keep control of your energy.

    Energy installers are installing over 53 million smart meters in over 30 million homes and microbusinesses across Great Britain. 

    Suppliers are rolling out smart meters to their customers at different times. When you can get one depends on many different factors, including the age of your existing meter and the type of home you live in. 

     
     
  • What are the benefits of smart meters?  

    1. See exactly how much energy you use in pounds and pence: With your smart meter, you'll also get an easy-to-understand portable display that shows you exactly what you're spending in pounds and pence.
    2. An end to estimated bills: Smart meters mean that your bills will be accurate, not estimated. Once you have a smart meter, you'll get accurate bills from your energy supplier, just as you do with your telephone bill.
    3. An end to manual meter readings: You will no longer need to have manual meter readings, or be faced with trying to work out your bill from your own readings. This means no more strangers coming into your home for meter readings.
    4. It's even easier to keep control of your energy: Seeing how much energy you're using as you use it means you can work out which appliances are guzzling the most energy. So on those cold winter nights when you might be worried about the cost of turning up the heating, you can stay warm knowing exactly what it's costing.

    For more information about smart meters, visit all FAQs

     
     
  • What is Smart Energy GB in Communities?  

    Smart Energy GB in Communities is part of Smart Energy GB's campaign to inform and inspire people about smart meters and the benefits they bring.

    Through Smart Energy GB in Communities we are partnering with regional and local organisations from the voluntary, private and public sectors, to engage priority groups and help them to understand how they can benefit from smart meters. In 2017, we are focussing our partnership activity on the task where we think our core campaign needs particular extra support - reaching people who are over 65 and have no personal internet access.

    Smart Energy GB in Communities is being delivered by a consortium of charities; National Energy Action (NEA), Energy Action Scotland (EAS) and Charities Aid Foundation (CAF).


     
     

Thank you

 

We really value your support. We look forward to working together to reach and engage everyone across Great Britain.

If you have a query about smart meter champion training, email:

[email protected]

If you have a query about the Smart Energy GB in Communities fund, email:

[email protected]

Alternatively, for any other enquiries you can email : 

[email protected]