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Prepay energy bills A smart meter in-home display in the kitchen, near a chopping board with chives and tomatoes on it

We teamed up with personal finance and consumer expert Sue Hayward, to put together these top tips for prepaying the smart way.

1. Check your credit

Once you've got a smart meter it's easy to see how much credit you've got left by checking the handy in-home display.

If you haven't been upgraded yet, get in the habit of checking how much credit you're using every day. Jot it down on your calendar or pop a chart on the fridge.

2. Think about how you pay

Prepay receipt

With smart prepay it's easy to top up credit on the go by app, online, by phone, or in or in the shops.

Payments will automatically be added to your account. If you haven't got your smart meter yet, plan ahead so you don't get caught out when you need to top up.

3. Get free energy saving advice

You can find lots of practical and easy ways to save on energy bills from both the Energy Saving Trust and Money Advice Service websites.

4. Ways to save without going cold

It’s important to keep warm, so save your heat! Don’t stand chatting with the front door open and shut internal doors and turn off the heating in rooms you rarely use. It’s not about being cold, it’s about cutting waste. Check out Phil Spencer's tips for saving energy while staying warm.

5. Keep track of your spending

Your smart meter shows you how much energy you're using in pounds and pence. If you haven’t been upgraded yet, put all your receipts in a pot on the side so you know how much you’re spending and when. 

6. Claim extra cash

Smart meter in kitchen

Depending on your circumstances you may be due extra help in the form of a Winter Fuel Payment, Cold Weather Payment and Warm Home Discount.

Visit the heating and housing benefits section at GOV.UK or contact Citizens Advice for guidance.

7. Shop around

You can still switch suppliers and make savings even if you have a traditional prepayment meter, however if you’re renting, it’s best to let your landlord know. Smart meters work in prepay and credit mode, so you’ll have more flexibility around which deals you choose.

8. Keep your top-up key or card safe

If you don’t have a smart meter yet, make sure everyone in your home knows where your top-up key or card is kept. No good having to hunt around if you need to top-up in a hurry! And you may have to pay for a replacement!

Smart meter in-home display screen showing 'today's usage'

Request your smart meter

Smart meters will be provided and fitted by your energy supplier, along with a handheld in-home display, at no extra cost.

Simply type your energy supplier into the box below and we'll connect you.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

Atlantic Energy have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to contact Boost, who will be responsible for taking you request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

Fischer Energy have told us that Foxglove Energy is responsible for providing smart meters on their behalf. Therefore we are connecting you with Foxglove Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are now responsible for Flow Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Together Energy is now responsible for One Select Energy customers. Therefore we are connecting you with Together Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters online, but we can connect you to them over the phone by calling 0300 131 8000.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

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