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smart meter and toast A woman in her kitchen, checking her smart meter in-home display with a smile

How do people use their smart meters?

More than 15 million smart meters are operating across Great Britain – and we spoke to people with one in their home to find out how they're benefiting from it. Here are some of the highlights:

  • 80% say they have a better idea of what they're spending on energy.
  • 68% say they're more conscious about energy use.
  • 49% say it's helping them save money.
  • 47% say they're less worried about their bills.

As well as this survey, over the past few years we have interviewed people in their homes to find out why they had a smart meter installed, and how they're getting on with it. Below are three of our favourites.

Case study – Troy, Llanelli

Man ironing next to smart meter

"At the moment, we are in the habit of setting ourselves a daily limit and our smart meter warns us when we are close to reaching it.

"It’s working really well as a guide for us, and it helps us balance out the energy we use across a week, if we need to use more on certain days.”

With a smart meter, you can more simply understand how much it costs to use energy around your home. Armed with this knowledge, it's easier to make small and sustainable changes – such as reducing your shower time – to cut down on your energy use and save some money.

Case study – My-Yen, Cardiff

My-Yen explains how a smart meter can help us save energy at home, but also how just having one installed helps reduce our nation's carbon footprint.

"I think that, if more people in Great Britain were to get a smart meter, it would definitely help to tackle climate change, because it just gives a better insight into what energy you are using and how you can bring energy use down when you don't actually need to use it.

"It's really important for me and my family to make these changes now. By having a smart meter I feel like it's just a small step that we've made to help future generations to come, in particular, my son's generation."

Case study – Marilyn, Ipswich

Marilyn and her husband look after a loved one with dementia, and manage all her bills. Here's how a smart meter has helped them.

"Since we got her a smart meter we no longer have to submit meter readings, and no one has to go round to the house to read her meters...

"I think the main benefit for Mary has been that she doesn't any longer get estimated bills. We always know how much she is due to pay and it's all very clear...

"I would definitely recommend smart meters for elderly people who may find it difficult to access their meter to read them. And I would recommend for people who are caring for older people, because it's one less job for them to have to do."

Research by the UCL Energy Institute, Mersey Care NHS Trust and Liverpool John Moore's University has pointed to more ways that smart meters could help the elderly and vulnerable, including helping people with dementia to stay in their own homes.

Those with smart meters feel they have more control over the energy they use in their home, allowing them to save both money and energy. So it's unsurprising that most with a smart meter would recommend it to others.

Download our research

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Smart meter in-home display

Request your smart meter

Join the millions of Brits already helping to create a more sustainable future.

Simply type your energy supplier into the box below and we'll connect you.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

Atlantic Energy have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to contact Boost, who will be responsible for taking you request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

Fischer Energy have told us that Foxglove Energy is responsible for providing smart meters on their behalf. Therefore we are connecting you with Foxglove Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are now responsible for Flow Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Together Energy is now responsible for One Select Energy customers. Therefore we are connecting you with Together Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters online, but we can connect you to them over the phone by calling 0300 131 8000.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.