Skip To Content

Your browser is out of date, please upgrade it.

FAQs

We at Smart Energy GB are here to make sure all consumers have the facts about smart meters. Here's what you need to know:

CONTACTING SMART ENERGY GB

Before you contact us

Smart Energy GB is not involved in the practical installation of smart meters - the gas and electricity suppliers are responsible for this.

Please contact your energy supplier if you have any questions about:

  • booking your installation
  • your particular smart meter
  • when your supplier will offer you a smart meter
  • the installation process in your particular circumstance

If your supplier is not listed on our website, please contact them directly to find out more about their plans.

Don't know your energy supplier? For your gas supplier, visit Find My Supplier or call 0870 608 1524. For electricity, visit uSwitch for the number to call to find your energy supplier in your region. Charges may apply.

Getting support

Citizens Advice provides free independent advice to energy consumers. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills.

To find out more about these, visit citizensadvice.org.uk/energy for up to date information or contact the Citizens advice consumer service on 03454 04 05 06.

Our contact details

We're happy to help where we can, so if you can't find what you're looking for in our FAQs then please email or call us. We encourage you to contact us by email at this time:

[email protected]

We aim to answer all calls on weekdays between 8:45am-5pm. If you don't get through on the first try please do call back later in the day. Thank you for your understanding.

0203 019 1000

You can also write to us at the below address:

Smart Energy GB
Ground Floor
The Crane Building
22 Lavington Street
SE1 0NZ, London