Responding to Ofgem's announcement of a consultation on prepayment self-disconnection and self-rationing, Robert Cheesewright, Director of Corporate Affairs at Smart Energy GB, said:
"It's shocking that in the 21st century hundreds of thousands of prepayment customers, often with children, are 'self-disconnecting' due to financial worries or an inability to access top up points when their credit runs down.
"Smart prepayment meters are a solution available now. They provide increased reassurance and visibility around energy to consumers while helping them to reduce energy waste. And with increased credit top up options available, those forays, in all weathers, to find a shop that is still open will be confined to history."