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Smart Energy GB response to the BEIS quarterly report on smart meter installations and its latest smart meter customer experience study

The Department for Business, Energy & Industrial Strategy (BEIS) has published statistics for smart meter installations from April to June 2017, alongside the results of its latest study of the experiences of more than 2,000 smart meter customers.

Responding to these government publications, Claire Maugham, Director of Policy and Communications at Smart Energy GB, said:

“The latest government figures show that 7.7 million smart meters have now been installed across Great Britain, transforming the experience of buying and using gas and electricity for millions of people. And a large majority of these – eight in ten – say they would recommend their smart meter to friends and family. This is an impressive recommendation rate for any piece of technology.

“Other recent research published by Smart Energy GB shows that there is high demand across the country to get smart meters installed soon. Smart energy outlook, the largest independent survey of national public opinion on energy and smart meters, shows that 49 per cent of those who don’t yet have a smart meter – that’s more than 20 million people – say they would like to have their smart meter installed in the next six months.”




About Smart Energy GB

 Smart Energy GB is the voice of the smart meter rollout. It’s our task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control. Our national campaign is reaching households and microbusinesses in England, Scotland and Wales. 

About smart meters and the rollout

Smart meters replace the traditional meters we currently have in our homes. They enable accurate bills, near real time information on energy use in pounds and pence, and greater control over the way we buy and use energy. The smart meter rollout is an essential technology upgrade, unprecedented in its scale, to improve Great Britain’s energy infrastructure.

There are already 7.7 million smart meters installed in homes and microbusinesses, and every household in England, Scotland and Wales will be offered one at no additional cost. Contact your energy supplier today about installing your smart meter.

Smart Energy GB media contacts

For more information including interview requests, case studies of smart meter users, infographics, photography and video content please contact the Smart Energy GB media team: 

Smart Energy GB:

Naomi Adams: [email protected]; 0203 019 1056 / 07921 836986