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Smart Energy GB’s response to Which? – Can you trust your gas meter or electricity meter?

Claire Maugham, Director of Policy and Communications at Smart Energy GB, said:

“It is extremely rare that smart meters go wrong and energy suppliers receive very few complaints about them.

“Over two million smart meters have already been installed and people who have already upgraded feel confident about their bills and in control of their gas and electricity use. Our independent research shows that 79 per cent of people with a smart meter would recommend one and 81 per cent say that they are confident in the accuracy of their bills, compared to 64 per cent of those using a traditional meter.

“We are moving from outdated Victorian technology into the digital age. This national upgrade is essential and will benefit us all.”



About Smart Energy GB

Smart Energy GB is the national campaign for Great Britain’s smart meter rollout.

It’s our task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control. Our national campaign has already begun and will reach all households and microbusinesses in England, Scotland and Wales. 

About smart meters and the rollout

Smart meters will replace the traditional meters we currently have in our homes. They will provide consumers with accurate bills, near real time information on energy usage in pounds and pence, and greater control over their gas and electricity. The smart meter rollout is an essential technology upgrade, unprecedented in its scale, to improve Great  Britain’s energy infrastructure. Between now and 2020, everyone across England, Scotland and Wales will be offered a smart meter by their energy supplier at no extra cost. Over two million smart meters have already been installed. To find out how you can get a smart meter from your energy supplier please visit

Smart Energy GB media contacts

For more information including interview requests, case studies of smart meter users, infographics, photography and video content please contact the Smart Energy GB media team:
Smart Energy GB:

Lucy Maggs: [email protected]; 0203 019 1054 / 07753 216 140

Naomi Adams: [email protected]; 0203 019 1056