Job title: Industry Relations Manager

Job salary: £50,000 - £51,000 per annum

Job location: London, SE1 (hybrid working, minimum 2 days per week in the office) or Edinburgh

Deadline: 31st of July, 2026

Purpose of the job

Smart Energy GB’s Industry Relations (IR) team sits within Corporate Affairs and is central to delivering effective industry coordination and collaboration as the smart meter rollout enters a significant period of change in 2026 and beyond.

The IR team is Smart Energy GB’s main point of engagement with the energy industry. This team ensures that internal colleagues have up-to-date and accurate information and a depth of understanding of this complex stakeholder group. Equally, the IR team ensures industry stakeholders understand and can leverage Smart Energy GB’s research, messaging frameworks and assets, as well as ensuring that Smart Energy GB delivers against their own and their customers’ needs.

As Industry Relations Manager, you will support the IR function to build and maintain strong working relationships with all energy suppliers, key parties in the Smart Meter Implementation Programme (SMIP) and across the energy industry.

You will use your intelligence of the complex and changing energy industry and the needs of the rollout to provide counsel to internal colleagues, helping shape Smart Energy GB’s approach. You will work closely with internal and external stakeholders on the delivery of collaborative projects and ensure stakeholders have confidence in the quality and value of Smart Energy GB’s work.

Key tasks and responsibilities

• Support the Head of Industry Relations and Senior Industry Relations Manager to plan, organise and execute Smart Energy GB’s stakeholder engagement strategy for energy suppliers, SMIP colleagues and wider industry stakeholders

• Maintain and develop strong working relationships, acting as a trusted point of contact for liaison and collaboration

• Lead delivery of IR projects, undertaking research and assessing how Smart Energy GB can support industry to deliver the rollout or overcome barriers. Managing scope, timelines and coordinating internal and external stakeholders to ensure successful delivery

• Monitor industry developments and assess implications for the rollout. Topics will be diverse, including deployment and activity plans, regulatory and policy changes, customer journeys and technical solutions

• Cascade relevant information internally, through the creation of clear briefs and the maintenance of up-to-date materials

• Work with Smart Energy GB colleagues to understand our Marketing, Communications, Corporate Affairs and Insights activity to identify how energy suppliers can leverage and align with our work and effectively communicate this

• Participate in external forums and meetings and represent Smart Energy GB as required, including developing presentation materials and presenting as well as updating colleagues on key information relevant to Smart Energy GB

• Line manager Senior Industry Relations Officer, including workload, quality, performance and development

Skills, experience and competencies

Essential

• Excellent at building and managing relationships with a wide range of internal and external stakeholders, including at a senior level

• Experience of delivering effective stakeholder engagement programmes

• Able to explain complex/technical, regulatory, policy, commercial and operational information, in a way that is relevant and supports decision making

• Able to identify and communicate potential impacts of sector changes on the rollout and Smart Energy GB

• Excellent communication skills: the ability to write and present succinctly, adapting approach to relevant stakeholder groups, with the ability to influence

Desirable

• Energy or similar regulated sector experience

• Good understanding of the commercial pressures, strategic considerations and typical planning processes used within marketing and communications divisions of an organisation

• Appreciation of the objectives and activities of Smart Energy GB

• Appreciate the diversity of the people and communities of Great Britain and embrace this diversity in your approach to work

Welcome to Smart Energy GB. It’s our task to engage everyone in England, Scotland and Wales with the national rollout of smart meters - and we are all thrilled to have this once-in-a-career chance to communicate with the whole of our diverse nation.

Every British home and microbusiness has the opportunity to upgrade to new gas and electricity smart meters, which will utterly transform the way we all buy and use energy and pave the way to a smarter, more energy efficient future. It’s one of the biggest technological and infrastructural investments of our time; the smart meter rollout has already converted over 70 per cent of British households. The goal for this voluntary technological upgrade is to engage every household in Great Britain, and so there is a continuing critical role for Smart Energy GB in the years ahead.

Our campaign is one of the most far-reaching of any campaign in the country. We are talking to consumers from all backgrounds, across the whole of Great Britain. Our legal duties mean that we have a particular need to make sure that consumers who are harder to reach or need greater support are not left behind.

It’s an important time to join one of the most talented and creative teams (c70 FTE) in the country to deliver marketing and communications campaigns. We have an exciting mission, and we pride ourselves on having an inclusive working environment.

We’re looking forward to meeting you and hope you’ll be as fired up about the challenge ahead as we are.

The Smart Energy GB team

Smart Energy GB is an equal opportunity employer and we value diversity. We use data to measure the effectiveness of our attraction and selection methods to ensure that they are fair and equitable and that opportunities at Smart Energy GB are accessible to people from all backgrounds.

We actively encourage applications from currently under-represented groups. We have identified ethnic minority, lower socio-economic background and disability as the key areas we would like to focus our recruitment efforts in.

What do we do at Smart Energy GB to promote diversity and inclusion?

Every person who applies for a role at Smart Energy GB is asked to complete a diversity questionnaire and they are asked whether or not they consent to their diversity data being taken into consideration at the shortlisting stage.

Disability Confident Scheme

We hold Disability Confident Leader status and are committed to making our recruitment practices as inclusive and fair as possible for all applicants. Disability Confident is a government scheme designed to help us make the most of the talents of those with disabilities and/or health conditions in the workplace.

If you have a disability and meet the essential criteria of the job as set out in the job description and person specification, you can ask to be considered under our Disability Confident Guaranteed Interview Scheme. This is entirely voluntary: please let us know in your application or in the diversity questionnaire if you would like us to consider you under the scheme, so that we can ask for your consent to use this information for that purpose. Applicants who do so and meet the minimum criteria will be guaranteed an interview.

We want our recruitment process to be accessible to everyone. If there is anything we can do to help you participate fully, our People Team will be happy to discuss and arrange reasonable adjustments with you. Please email us at [email protected], or let us know at any stage of the recruitment process. Our offices have full wheelchair access.

All In Champions

We’re committed to creating a workplace where everyone feels like they belong. That’s why we’re proud to be one of the first organisations awarded All In Champion status, as part of the Advertising Association, ISBA and IPA’s initiative. To achieve this, we provided evidence that we have adopted the first six actions from the All In Action Plan – improving the experience and representation of:

• Black talent

• Disabled talent

• Working-class talent

• Women

• Asian talent

• Older talent

You can read more about how to become an All In Champion and what it means here.

Rooney Rule

Subject to consent, where candidates from ethnic minority and lower socio-economic backgrounds meet the selection criteria for the role, we aim to include at least one candidate from each group in the shortlist for the next stage of the recruitment process (usually an interview).

Every member of our team goes above and beyond, helps one another out and contributes to the achievement of our ambitious goals. We think it’s only right for us to reward them accordingly:

• Competitive pension scheme

• 25 days annual leave (plus bank holidays and festive closure)

• Option to enrol into a corporate gym membership or receive a monthly contribution towards a gym membership or fitness subscription*

• Option to enrol into a private medical insurance scheme and receive a monthly contribution towards your premium*

• Annual health check

• Annual eye test

• Season ticket loan

• 5 annual volunteer days

• £1,000 (net) work anniversary gift

• Local discounts with Better Bankside Buzz Offers

• Option to buy additional annual leave

• Option to take out a personal loan

• Cycle to work scheme

• Free standard breakfast and healthy snacks provided in the office

• An in-house wellbeing programme, Thrive

*Please note: The monthly contribution applies to either a gym membership/fitness subscription or a private medical insurance, not both. 

Thrive

We take our role as an employer seriously and work hard to create a great place for people to work. To do so, we’ve rolled out Thrive; a programme to help our people live healthier, feel better and deal with life’s curveballs.

Through our employee assistance programme we’re all able to, anonymously and confidentially, access financial, medical and mental health advice if we would ever need it. We’ve even extended this offer to our employees’ immediate families.

Throughout the year we also invite various experts, such as mental health and wellbeing coaches to help us live life a little smarter. You can book up to three sessions a year with a qualified clinical psychologist to talk through any issues that may be affecting you.

We also have the ‘Thrive Room’ in our London office, which is used as a private and comfortable space. It can be used for people to take time out, meditate, pray, or for new mums returning to work who may be breastfeeding and need to express milk.