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Industry Relations Manager

The role

Job title: Industry Relations Manager

Job salary: £40,000 - £45,000 per annum

Job location: London, SE1

Deadline: TBC

Purpose of the job

Sitting within the Corporate Affairs Directorate, and reporting to the Head of Industry Relations, your role is to support the Industry Relations function in making sure that our engagement with key stakeholders at energy suppliers, and other parties in the Smart Meter Implementation Programme (SMIP), is effective and facilitates close collaboration across the energy industry.

The Industry Relations function is central to both the cross-company understanding of the energy industry and to engaging industry stakeholders in the work of Smart Energy GB.

It is imperative that energy suppliers are aware of and comprehend our activities across all channels so that they can leverage the campaign (such as the latest intelligence from research, messaging frameworks, assets etc) in their own communications, and have confidence in the quality and value of Smart Energy GB’s work.

Further, Industry Relations’ role is to be aware of and draw on the experiences of key stakeholders and ensure that where they provide information about their own activity that is of interest to, or could be of benefit for, Smart Energy GB’s activity it is cascaded to relevant Smart Energy GB colleagues.

Key tasks and responsibilities

  • Support the Head of Industry Relations in organising and executing stakeholder engagement plans and effective communications about Smart Energy GB’s campaign and activities for industry stakeholders at energy suppliers and networks
  • Work with the Smart Metering Policy Manager to deliver accurate communications activity and ensure that SEGB work is based on the best information available
  • Work with Smart Energy GB colleagues to understand the detail of the organisation’s Marketing, PR and Corporate Affairs activity, especially activity that energy suppliers need to leverage or where they need to align their activity against that of SEGB, and communicate this to an appropriate depth to representatives from supplier organisations
  • Organise and monitor inbound insight from energy supplier stakeholders that can be used to contribute to the development of campaign activity and produce clear, compelling, and up to date explanatory materials to help the Head of Industry Relations and other colleagues in building knowledge of, and analysing, the energy landscape
  • Manage the daily workload, quality of work, performance, and development of the Industry Relations Officer
  • Participate in external forums and meetings to keep up to date with industry knowledge and represent Smart Energy GB as required, including presenting directly or contributing to the development of presentation materials
  • Build and maintain strong relationships with supplier teams, manage day-to-day dialogue with them, and assist the Head of Industry Relations and Smart Metering Policy Manager with their liaison with energy suppliers and SMIP as required.

Skills, experience and competencies

  • You will be excellent at building and managing relationships with a wide range of internal and external stakeholders
  • Have a good knowledge of the commercial pressures, strategic considerations and typical planning processes used within a marketing and communications division of an organisation
  • You must be someone with a strong grasp of communication strategies and tactics, and experience in delivering effective communication programmes
  • Able to translate complex/technical matters about marketing/communications to non- technically expert colleagues/others in a way that is easy to understand and convincing
  • Excellent communication skills; the ability to write and present succinctly, eloquently and creatively
  • Energy sector experience would be considered a significant benefit
  • Appreciation of the objectives and activities of Smart Energy GB
  • Appreciation of the diversity of the people and communities of Great Britain and embrace this diversity in your approach to work

About us

Our Challenge

Welcome to Smart Energy GB. It’s our task to engage everyone in England Scotland and Wales with the national rollout of smart meters - and we are all thrilled to have this once-in-a-career chance to communicate with the whole of our diverse nation.

Every British home and microbusiness has the opportunity to upgrade to new gas and electricity smart meters, which will utterly transform the way we all buy and use energy and pave the way to a smarter, more energy efficient future. It’s one of the biggest technological and infrastructural investments of our time, the smart meter rollout has already converted just over 50 per cent of British households. The goal for this voluntary technological upgrade is to engage every household in Great Britain, and so there is a continuing critical role for Smart Energy GB in the years ahead (government has recently indicated that Smart Energy GB’s campaign should continue until at least 2025, and potentially beyond).

Our campaign is one of the most far-reaching of any campaign in the country. We are talking to consumers from all backgrounds, across the whole of Great Britain. Our legal duties mean that we have a particular need to make sure that consumers who are harder to reach or need greater support are not left behind (already an important part of our responsibilities and likely to be an increasing focus over the period leading to 2025).

It’s an exciting time to join one of the most talented and creative teams in the country. We have an exciting mission, and we pride ourselves on having a fully inclusive working environment.

We love what we do. We are flexible, eager to learn and hugely motivated by this chance to be part of one of the biggest-ever behaviour change campaigns, which brings with it benefits for both individual households and the environment.

We’re looking forward to meeting you, and hope you’ll be as fired up about the challenge ahead as we are.

The Smart Energy GB team



Smart Energy GB is an equal opportunity employer and we value diversity. We actively encourage applications from currently under-represented groups in the marketing and communications sector. We have identified ethnic minority, disability, gender and lower socio-economic background as the key areas we would like to focus our recruitment efforts in. Therefore, we are keen to hear from female applicants, applicants that belong to the ethnic minority backgrounds, people with disabilities and applicants from a lower socio-economic background.

We collect and analyse equal opportunity information to make our recruitment practices as inclusive as possible. As such, we will require you provide us with information relating to our equality monitoring mission as part of your application.

We’re building a team that is able to understand the needs of and effectively communicate with the whole of our diverse nation. So, if you’re applying for a job with us, we’d like to hear how you can help us do this.

Disability Confident Scheme

We have the Disability Confident Leader status and we are committed to making our recruitment practices as inclusive and fair as possible for all applicants. Disability Confident is a government scheme designed to help us make the most of the talents of those with disabilities and/or health conditions in the workplace.

All disabled applicants who meet the minimum requirements of the job as set out in the job description and person specification will be guaranteed an interview. If there’s anything we can do to make our interview process or working environment more inclusive and to meet your particular needs please let us know. Our offices have full wheelchair access.

We consider our commitment to the Disability Confident scheme in many aspects of our work life, including our offices. We moved to a new London office in September 2021, and having an accessible layout was a high priority in this search.

All In Champions

We’re committed to creating a workplace where everyone feels like they belong. That’s why we’re proud to be one of the first organisations awarded All In Champion status, as part of the Advertising Association, ISBA and IPA’s initiative. To achieve this, we provided evidence that we have adopted the first six actions from the All In Action Plan – improving the experience and representation of:

  • Black talent
  • Disabled talent
  • Working-class talent
  • Women
  • Asian talent
  • Older talent

You can read more about how to become an All In Champion and what it means here.

Rooney Rule

We are building a team that is able to understand the needs of and effectively communicate with the whole of our diverse nation. We want our team to reflect the diversity of the wider population. This includes the representation of people from ethnic minorities and lower socio-economic backgrounds. We apply the Rooney Rule to achieve this.

Subject to consent, out of the candidates who meet the essential selection criteria for the role and who are from ethnic minority or lower socio-economic backgrounds, at least one will be shortlisted for the next stage in the recruitment process, which is usually an interview.



Every member of our team goes above and beyond, helps one another out and contributes to the achievement of our ambitious goals. We think it’s only right for us to reward them accordingly:

  • Competitive pension scheme
  • 25 days annual leave (plus bank holidays)
  • Gym memberships
  • Private medical insurance
  • Annual health check
  • Annual eye test
  • Season ticket loan
  • Five annual volunteer days
  • £1,000 (net) work anniversary gift
  • Option to buy additional annual leave
  • Option to take out a personal loan
  • Cycle to work scheme
  • An in-house wellbeing programme, Thrive
  • Free standard breakfast and healthy snacks are provided every day in the office to support a positive working environment


We take our role as an employer seriously and work hard to create a great place for people to work. But we also have an opportunity to support our employees outside work. In order to do so, we’ve rolled out Thrive; a programme to help our people live healthier, feel better and deal with life’s curveballs.

Through our employee assistance programme we’re all able to, anonymously and confidentially, access financial, medical and mental health advice if we would ever need it. We’ve even extended this offer to our employees’ immediate families. Throughout the year we also invite various experts, such as mental health and wellbeing coaches to help us live life a little smarter.

Alongside this, we also have the ‘Thrive Room’ in our London office, which is used as a private and comfortable space. It can be used for people to take time out, meditate, pray, or for new mums returning to work who may be breastfeeding and need to express milk.