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While our job is to spread the message to everyone, we have a particular duty to make sure low-income, vulnerable and prepay customers benefit from smart meters. 

We aim to:

  • grow consumer awareness and understanding
  • build consumer confidence in smart meters
  • assist more vulnerable consumers to realise the benefits of smart meters
  • reach out to support small businesses, where cost-effective


The rollout of smart meters is the key to achieving a low-carbon, efficient and reliable way of providing gas and electricity to Great Britain. There are several organisations involved in the rollout, find out more about the role that each one plays.

About the smart meter rollout

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We're looking for exceptional people to join our multi-award winning, friendly and passionate team.

If you're excited about using your skills to help us change the future of everyone in Great Britain, please get in touch about any of the roles we're currently recruiting for. Find out more about what it's like to work with us. 

Working at Smart Energy GB

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As the voice of the smart meter rollout, we believe it is vital to consider our environmental impact as an organisation. We have a robust environmental management system which reflects our commitment to maximise our environmental sustainability and minimise our carbon footprint.

Organisational chart shows the responsibilities of all staff 'Understand and contribute to our environmental goals whenever possible, including attending an environmental sustainability induction and company 'lunch and learns'.


Environmental achievements
Continuing our drive for reducing our environmental impact, we are delighted to have had our carbon footprint measured by the Carbon Trust, with a 19 per cent reduction on the previous year. This reduction is the equivalent of an average passenger car driving around the circumference of the Earth over 5 times! In 2019, we recycled 92 per cent of our waste, which is a 10 per cent improvement from when our records started in 2016. We are proud that none of our waste goes to landfill and instead is safely processed to provide heating and hot water to over 100,000 UK homes.

Ethical Products
One of our objectives is to regularly review products and supplies used in our offices to ensure that our environmental impact is minimised. In 2019, we made numerous changes for the better. Our hand soaps are now all-natural, bee-friendly and are provided by a disability-positive employer. Our pens are made out of recycled plastic bottles. Our cleaning products have started to be changed over to more eco-friendly hand towels as well as offering ethical sanitary products.

Staff Engagement
Throughout 2019, we held a number of staff engagement sessions to educate and inspire our team to reduce their individual carbon footprint both at work and home. A highlight was that we had a member of Feedback Global attend to run a session on fighting food waste. We discussed how to reduce food waste at home as well as the effects of food waste has on the planet. We also engaged staff through our annual environmental lunch and learn where we shared our progress as an organisation and shared tip on how to reduce their own carbon footprint.

Download our environmental objectives for 2021