My smart meter isn't working

My smart meter is broken or not working as it should be

Please contact your current energy supplier directly about this - they're responsible for maintaining your smart meter.

My in-home display is not connecting or working as it should be

Please let your current supplier know about this as they're responsible for maintaining the smart metering kit in your home.

My smart meter isn't working because it's too far from the other meter

Smart meter installers have an obligation to ensure that the smart meters are working when they finish the installation. If you're in a situation where your smart meters aren't working due to them being too far apart, then we'd recommend contacting your supplier who will be able to advise you on the next steps as there are solutions available to this.