Page last updated on 28th May 2026

How to access supplier and government help with energy bills - Wales

If you can’t afford the energy you need or are already in debt with your energy supplier, there is help available. One step you can take is to check if you are eligible for grants or schemes to help you pay for your energy bills. Continue reading to find out more.

This information was last checked on the 28th May 2026 and was correct at that time. Things could have changed since then, so please visit the links provided for the most up-to-date information.

What's on this page?

The energy price cap

Government support

Energy discounts and payments

What is the energy price cap?

The energy price cap is set by Ofgem, Great Britain's energy regulator. The price cap limits the maximum amount of energy suppliers can charge you for each unit of energy you use. It applies to standard and default tariffs and is reviewed and updated every three months.

Based on the capped prices below, the average 2-3 bedroom house paying by direct debit should spend £1,641 a year on gas and electricity. However, if you use more energy than the average household you could end up spending more than that per year.

To find out exactly what you are being charged you should contact your energy supplier.

For more information on the price cap, see our guide to the price cap, or Ofgem's website.

Below is the current energy price cap (Apr-Jun 2026).

Fuel	Price per kWh	Daily standing charge*
Electricity	24.67p	57.21p
Gas	5.74p	29.09p

*Standing charges are designed to cover the cost of supplying your property with energy. They are usually a fixed, daily amount which doesn’t vary.

What does this mean for me?

If you have a smart meter:

Nothing, your smart meter automatically sends meter readings, so you don't have to worry about getting charged the wrong amount for your energy.

If you don't have a smart meter:

You should send a meter reading to your supplier on the day of, or the day before, the price cap changes. This way, you’re certain they charge you the right amount for your energy usage.

Smart meter owners don’t need to do this because readings are sent automatically.

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that OVO Energy are responsible for Boost Energy customers. Therefore we are connecting you with OVO who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Bulb customers. Therefore we are connecting you with Octopus who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Eon have informed us that Eon Next are responsible for smart meter installations, so you'll be redirected there.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Green Star Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

If you would like a smart meter installed, please get in touch with Homeshift using the contact number on your latest energy bill.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Tomato Energy customers. We will take you Tomato Energy's landing page for more information, but we suggest waiting until you've officially switched over to British Gas before requesting your smart meter.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Nabuh Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Rebel Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Shell Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. If you are a former Shell customer and haven't seen an email from Octopus, please get in touch with them.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

We believe that OVO energy are responsible for SSE customers. Therefore we are connecting you with OVO who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for UKEIH customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

White Rose Energy customers are now managed by British Gas.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We are redirecting you.

Government Support in Wales

The below information is specific to Wales, if you wish to see what is available for people in England or Wales click on the links below:

Council Tax Support

Householders on a low income may be able to get support to pay their Council Tax. This is arranged by local authorities.

You could be eligible if you’re on a low income, claim benefits or live alone. What you get depends on where you live - each council runs its own scheme - your household circumstances and income, as well as who lives with you.

To find out what’s available in your area, contact your local council.

Welsh Government’s Discretionary Assistance Fund

If you are in extreme financial hardship, or in a crisis situation and in need of immediate financial support you can apply for an Emergency Assistance Payment (EAP) from the Welsh Government’s Discretionary Assistance Fund.

You must have applied for benefits and be waiting for your first payment, and have no other means of financial support.

You can use this to pay for emergency costs, such as gas or electricity or other essentials. You do not have to pay this money back, but you cannot use it to pay for ongoing bills that you cannot afford to pay.

As of March 2026, households using heating oil can apply for support through the Discretionary Assistance Fund. This includes a temporary uplift up to £750 per household, up from £500 per household, while prices are inflated.

Payments will be available twice in 12 months, with a minimum three months apart. More information can be found at: gov.wales/extra-help-heating-oil-deal-risingcosts If you are in a low income household, you may be eligible for a £100 winter payment.

To find out more and apply visit: gov.wales/discretionary-assistance-fund-daf or call 0800 859 5924
(10.00am–4.00pm Monday to Friday).

Fuel Voucher Scheme

If you prepay for your energy but are in a financial crisis, you may be able to get a Fuel Voucher. These can be used to prepay for gas or electricity, or to buy heating oil or LPG. The vouchers are distributed by the Fuel Bank Foundation, working in partnership with the Welsh Government.

Contact Advicelink Cymru on 0800 702 2020 to find out more.

Energy discounts and payments in Wales

The below information is specific to Wales, if you wish to see what is available for people in England or Wales click on the links below:

Winter Fuel Payment

The Winter Fuel Payment provides extra support for older people to pay for heating in the winter. If you were born before 23rd September 1958, and you or your partner get certain benefits, you could get either £200 or £300 to help you pay your heating bills for winter 2024 to 2025.

If you’re eligible, you’ll get a letter in October or November saying how much you’ll get. Most eligible people are paid in November or December.

For help, contact the Winter Fuel Payment Centre on 0800 731 0160.

Find out more about the Winter Fuel Payment.

Warm Home Discount Scheme

The Warm Home Discount scheme provides support with heating costs in winter for those who need it most. The money is not paid to you directly. It is a one-off discount on your heating bill, paid automatically for those who were eligible.

If you use a prepay meter, you can still qualify for the discount, but you will get it in different ways. For example, you might get a voucher you can use to top up. Your electricity supplier can tell you how you’ll get the discount if you’re eligible.

The scheme will reopen in October 2024 for this winter. Further details will be made available on the government's Warm Home Discount page.

Cold Weather Payment

If you get:

Pension Credit
Income Support
Income-based Jobseeker’s Allowance
Income-related Employment and Support Allowance
Universal Credit
Support for Mortgage Interest

You may also get a Cold Weather Payment when the average temperature in your area is freezing (zero degrees Celsius) for seven days in a row.

The scheme will run between 1st November 2024 and 31st of March 2025.

Further details will be made available on the government's Cold Weather Payment page.