Coronavirus Update for the Smart Meter Rollout
Important: This page contains the most current information we have, but the situation is fast-changing so the page will be updated on an ongoing basis. We are keeping a close watch on the government's latest advice on coronavirus.
It is vital that people follow government regulations throughout the COVID-19 pandemic. Official guidance is updated regularly. For the latest information for each nation please refer to the links below -
Following the advice issued by the UK government and devolved nations, including social distancing measures, energy suppliers have changed their working practices. Please check your supplier's latest advice on their installation availability and process.
CAN I STILL HAVE A SMART METER INSTALLED THROUGHOUT THE RESTRICTIONS?
Depending on the coronavirus restrictions in your nation, energy suppliers may offer you the opportunity to upgrade to a smart meter. Contact your supplier to find out whether they can install a smart meter for you.
ARE SMART METER INSTALLATIONS SAFE?
Energy suppliers have implemented socially distant ways of installing smart meters and safety procedures to minimise the risk of spreading COVID-19, which could include -
- Installers and customers to observe social distancing
- Suppliers carrying out a COVID-19 risk assessment
- Wearing face coverings (or relevant PPE where this is typically required for work, including relating to the installation of smart metering)
I HAVE A PROBLEM WITH MY METERS (ANALOGUE OR SMART) - WHAT SHOULD I DO?
Contact your energy supplier to let them know what problems you are experiencing and they will advise on what action they will take to resolve your issue.
HELP WITH ENERGY BILLS
Whether you have a credit or prepayment meter, there is help available if you are worried about paying your energy bills. There is also support for vulnerable audiences and those who are relying on benefits throughout this uncertain time.