IT'S QUICK AND EASY TO SWITCH SUPPLIER WITH A SMART METER
You don’t have to worry about whether you can switch supplier with a smart meter; they’re not a barrier to switching! You can get a smart meter to help you take control of your energy bills, and switch supplier when you need to. What are you waiting for?
It’s easy to request your smart meter – Simply type your energy supplier into the box below and we'll connect you.
Can I switch tariff or energy supplier if I have a smart meter?
Yes. If you have a smart meter, you can switch energy supplier and tariff in exactly the same way that anyone with a traditional meter can.
In fact, with a second-generation smart meter, you should be able to switch energy supplier without any interruption to your energy readings or bill payments.
So, you can request your smart meter and begin enjoying the benefits of accurate bills. You will also be able to identify the areas where you could use less energy thanks to the handy in-home display.
Across Great Britain, millions of people have already claimed their smart meter from their energy supplier and are now enjoying the benefits of accurate bills and being able to identify the areas where they may be using lots of energy.
So what’s the story on switching?
All smart meters let you switch suppliers and could help to make the process easier and simpler for all. You may have heard that there are two types of smart meter, first generation and second generation. If you have a first generation smart meter, you may have a seamless switching experience, or you may have to temporarily send manual meter readings to your new supplier – this can be frustrating but your meter will still continue to accurately measure your usage as before, even if your in-home display may temporarily not show it.
Switching with a second generation smart meter should be seamless. The majority of smart meters being installed are second generation meters. The good news is that first generation meters are being remotely upgraded to use the same communication system as the second generation meters.
Once it has been remotely upgraded, you should never lose your smart features even if you switch supplier multiple times.
What happens if I have an older smart meter?
If you have an older first-generation smart meter, they can temporarily lose some of their functionality following a switch, but this just means you may have to read the meters yourself for a little while.
This doesn’t affect your ability to switch your energy supplier – so you can go ahead and change your gas or electricity supplier. These first-generation smart meters will be remotely connected into the bespoke secure smart data network by the end of the rollout – fixing the issue without needing a visit from an installer and without any action from you. Once your smart meter is migrated it will then be able to deliver all the benefits of a smart meter, with any supplier.
Unsure what type of smart meter you have?
You may be wondering which type of smart meter you have, so you can plan your energy supplier switch. You can check if you have a smart meter in your home, and what type it is (first-generation or second-generation) using the links below – no need to contact your energy supplier:
How can you get a smart meter if you don’t already have one?
If you request a smart meter now, you can be assured that most suppliers are offering second-generation smart meters to their customers. In fact, 95% of customers requesting a smart meter are receiving a second-generation meter. When you request yours, you can contact your supplier to find out what they can offer you.
Once you've requested your smart meter, and after a reminder of your installation date and time, a trained professional will come round yours to start the installation process itself. For more information, watch the video below:
There are a few important things you’ll need to prepare before your smart meter installation. Firstly, make sure you know where your current gas and electricity meters are located and check that they’re easy to get to. If you think this might be an issue or you believe your current gas and electricity meters are difficult to access or locate, please let your energy supplier know well in advance.
Your supplier will have been in touch to arrange this installation. They will never turn up on your doorstep unexpectedly. When the installer arrives, they'll take all reasonable steps to keep you safe. They should present you with a valid identity card including the company name and phone number, as well as their name and photograph. You can ask to see this if the installer does not present it upfront. You’ll need to be present during the installation, which will take around an hour for your gas meter and an hour for your electricity meter, during which time your energy supply will be cut off for a short period.
Once your smart meter has been installed, the installer will talk you through how to use your new in-home display. If a gas meter is being installed, the installer will also perform a visual safety check on your gas appliances as part of the installation. It’s worth remembering that smart meters are provided at no extra cost, so you will not have to pay your smart meter installer.
Please note: Eligibility may vary.
You might also be interested in...
- What is a smart meter? - find out everything you’ve ever wanted to know about what smart meters are, and how they work.
- The installation process - now you’ve requested your smart meter, it’s time to find out what happens on installation day.
- Smart meter benefits - find out how requesting your smart meter can benefit your bills, as well as your carbon footprint.