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DO I HAVE TO GET A SMART METER?

Smart meters are being installed in homes across England, Scotland and Wales. These are replacing the traditional meters in your home. If you haven’t already got a smart meter in your home, you will be offered one by the end of the rollout.

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There are many reasons to accept a smart meter, from helping you take control of your energy bills, to environmental and infrastructure benefits. But if you’re unsure, read on to find out if you have to accept a smart meter.

DO I HAVE TO GET A SMART METER INSTALLED?

Smart meters are not compulsory; it's entirely your choice.

Two ladies mixing food in a mixing bowl

The government requires energy suppliers to offer smart meters to all homes and small businesses across Great Britain by the end of 2025, but whether you accept them is completely up to you.

But of course, we recommend that you request a smart meter from your energy supplier for a variety of reasons. Smart meters and the accompanying in-home display could help you save money on your energy bills, and they’re also helping to upgrade Britain's energy system.

Customers who want to benefit from having a smart meter will be able to have one installed by the end of the rollout.

There are many reasons to get a smart meter. Luke lives in a semi-detached house with his family and decided to get a smart meter to help save money on energy bills and monitor their use. When your smart meter is installed, the installer will carry out visual safety-checks which can help discover problems with your appliances that can potentially be dangerous - this is what happened with Luke:

MY SUPPLIER TELLS ME I HAVE TO GET A SMART METER - DOES THIS MEAN THEY'RE COMPULSORY?

Before the end of the rollout, energy suppliers should meet targets set by the government to install smart meters in their customers’ homes. And different energy suppliers may find various ways to encourage their customers to accept a smart meter. But it is up to you whether you accept one or not.

Some energy suppliers are offering their customers smart meter only tariffs which require that the customer have a smart meter installed. Each supplier will have their own terms and conditions for these tariffs. For example, if you have a smart meter, you can choose a smart time-of-use tariff, which offers a different price of energy at different times of the day.

Your energy supplier is best placed to answer any questions you have relating to your particular tariff, as they will be able to provide you with more specific information about your circumstances.

You can find your energy supplier by typing their name below:

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that PFP Energy is now responsible for Better Energy customers. Therefore we are connecting you with PFP Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Together Energy is now responsible for Bristol Energy customers. Therefore we will connect you with Together Energy who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Co-op Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to contact Boost, who will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

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We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that Together Energy is now responsible for One Select Energy customers. Therefore we are connecting you with Together Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters online, but we can connect you to them over the phone by calling 0300 131 8000.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

Mother sitting on her laptop with her children around her

I FEEL THAT MY SUPPLIER IS BULLYING ME INTO GETTING SMART METER

Energy suppliers should meet targets set by the government to install smart meters in their customers’ homes. As the rollout continues, energy suppliers will need to find new ways to install smart meters in every home in Great Britain. But this is up to each individual energy supplier how they encourage their customers to get one. So your communication could be different with different suppliers.

There could be occasions where you will need to have a smart meter installed, for example in an emergency situation, or if your traditional meter has come to the end of its life and is no longer working. But this will be communicated to you by your supplier.

ARE SMART METERS GOING TO BECOME COMPULSORY?

Whilst smart meters are not currently compulsory, in the future it is likely that every household in Great Britain will have a smart meter.

There are a variety of reasons for this, including the fact that the government has a yearly target of smart meters which have to be installed every year by energy suppliers. As suppliers continue to meet this threshold, more and more households will have smart meters.

And as smart meters replace traditional analogue meters, the production of analogue meters will be reduced, or totally phased out. So, if your meter comes to the end of its life, the only option will be to replace it with a smart meter.

This is great news for our smart energy system. With more smart meter data, the smart energy system will be enabled to:

  • identify and respond to power outages more quickly
  • better balance supply with demand, which then helps to...
  • reduce waste - in fact, the government predicts that the smart meter rollout could save £650m*
  • enable energy suppliers to draw on more sources of local and renewable energy

*Requires consumer action

Mother and child baking in the kitchen

WILL THE SMART METER INSTALLER TRY TO SELL ME OTHER PRODUCTS OR SERVICES?

According to SMICoP (the Smart Metering Installation Code of Practice), your energy supplier must have your consent before the installation visit to discuss any purchasable good or services with you. And any marketing must be stopped as soon as you request. So you can feel in control, knowing you can simply book your smart meter installation without receiving any other marketing.

And for even more peace of mind, no sales transactions can be carried out at the installation visit for domestic customers.

WANT TO KNOW MORE?

Our site is packed with all the essential smart meter info you need – find out more: