Job title: Senior Digital Manager

Job salary: £65,000 - £75,000 per annum

Job location: London, SE1 (hybrid working, minimum 2 days per week in the office)

Deadline: 19th April 2024

Purpose of the job

Key tasks and responsibilities

• Support the Head of Campaigns and Digital in developing long and short-term plans for owned channels, website, and search to deliver departmental and organisational objectives
• Work with the Head of Campaigns and Digital to develop and own a user journey strategy, pulling on different user touchpoints to ensure our activity across owned channel content and website functionality supports a consistent and effective user journey
• Oversee the Website Manager to develop the website content and functionality roadmap, guiding their work with our creative agencies and internal teams to develop the web content required to support our campaign activity that is joined up across our digital channels
• Oversee the Search Manager in developing and delivering our search strategy and directing and assessing the work of our SEO and PPC agency partners
• Keep abreast of industry developments and changes, identifying new opportunities for Smart Energy GB. Lead on the development of an annual test and learn framework, including training around emerging technologies (e.g., Modern Search, AI, CAPI, GA4) and implementation of these into our working processes
• Support the Head of Campaigns and Digital and the senior leadership team with annual planning, budget setting and target setting. Work with the Senior Campaigns Manager (Digital) to ensure that the Campaigns and Digital team’s output ladders up to supporting organisational and departmental objectives
• Work closely with the Senior Media Manager to oversee our Digital campaign performance in media environments and develop an integrated test and learn framework
• Support the Head of Campaigns and Digital to provide external stakeholders with regular and appropriate updates on our owned channel performance and activities
• Be a key relationship holder with our web development agency, Clerkswell, including having a close view on budget management, reviewing functionality roadmaps, ensuring these align with organisational and departmental goals, and working closely with the agencies on functionality development and deployment to site
• Line manage the Website Manager and Search Manager with responsibility for their continuous development

Skills, experience, and competencies

Essential

• An excellent understanding of digital marketing best practices and the key considerations, inputs and processes required to deliver effective digital owned channel output
• Experience in managing a brand or organisation’s website
• Experience working with digital performance data and working with dashboards
• Able to assess and make recommendations on digital test and learn approaches based on clearly established test environments
• Experience working with website development teams, including overseeing content and functionality development
• Awareness of the legal requirements and ongoing developments related to cookies and website user tracking
• Experience working with search marketing and SEO teams, including overseeing search strategy, keyword selection and search optimisation for paid and organic
• Awareness of the latest developments in search marketing
• An accomplished people manager and mentor to team members

Desirable

• Experience using Umbraco CMS
• Experience working with GA4
• Experience working with web functionality testing tools like Google Optimise or Optimisely
• Experience with the application of AI tools in Marketing
• Appreciation of the objectives and activities of Smart Energy GB
• Appreciate the diversity of the people and communities of Great Britain and embrace this diversity in your approach to work

Welcome to Smart Energy GB. It’s our task to engage everyone in England Scotland and Wales with the national rollout of smart meters - and we are all thrilled to have this once-in-a-career chance to communicate with the whole of our diverse nation.

Every British home and microbusiness has the opportunity to upgrade to new gas and electricity smart meters, which will utterly transform the way we all buy and use energy and pave the way to a smarter, more energy efficient future. It’s one of the biggest technological and infrastructural investments of our time, the smart meter rollout has already converted just over 50 per cent of British households. The goal for this voluntary technological upgrade is to engage every household in Great Britain, and so there is a continuing critical role for Smart Energy GB in the years ahead (government has recently indicated that Smart Energy GB’s campaign should continue until at least 2025, and potentially beyond).

Our campaign is one of the most far-reaching of any campaign in the country. We are talking to consumers from all backgrounds, across the whole of Great Britain. Our legal duties mean that we have a particular need to make sure that consumers who are harder to reach or need greater support are not left behind (already an important part of our responsibilities and likely to be an increasing focus over the period leading to 2025).

It’s an exciting time to join one of the most talented and creative teams in the country. We have an exciting mission, and we pride ourselves on having a fully inclusive working environment.

We love what we do. We are flexible, eager to learn and hugely motivated by this chance to be part of one of the biggest-ever behaviour change campaigns, which brings with it benefits for both individual households and the environment.

We’re looking forward to meeting you, and hope you’ll be as fired up about the challenge ahead as we are.

The Smart Energy GB team

Smart Energy GB is an equal opportunity employer and we value diversity. We use data to measure the effectiveness of our attraction and selection methods to ensure that they are fair and equitable and that opportunities at Smart Energy GB are accessible to people from all backgrounds.

We actively encourage applications from currently under-represented groups. We have identified ethnic minority, lower socio-economic background, disability and gender as the key areas we would like to focus our recruitment efforts in.

What do we do at Smart Energy GB to promote diversity and inclusion?

Every person who applies for a role at Smart Energy GB is asked to complete a diversity questionnaire and they are asked whether or not they consent to their diversity data being taken into consideration at the shortlisting stage.

Disability Confident Scheme

We have the Disability Confident Leader status and we are committed to making our recruitment practices as inclusive and fair as possible for all applicants. Disability Confident is a government scheme designed to help us make the most of the talents of those with disabilities and/or health conditions in the workplace.

All disabled applicants who meet the minimum requirements of the job as set out in the job description and person specification will be guaranteed an interview. If there’s anything we can do to make our interview process or working environment more inclusive and to meet your particular needs please let us know. Our offices have full wheelchair access.

We consider our commitment to the Disability Confident scheme in many aspects of our work life, including our offices. We moved to a new London office in September 2021, and having an accessible layout was a high priority in this search.

All In Champions

We’re committed to creating a workplace where everyone feels like they belong. That’s why we’re proud to be one of the first organisations awarded All In Champion status, as part of the Advertising Association, ISBA and IPA’s initiative. To achieve this, we provided evidence that we have adopted the first six actions from the All In Action Plan – improving the experience and representation of:

• Black talent
• Disabled talent
• Working-class talent
• Women
• Asian talent
• Older talent

You can read more about how to become an All In Champion and what it means here.

Rooney Rule

We are building a team that is able to understand the needs of and effectively communicate with the whole of our diverse nation. We want our team to reflect the diversity of the wider population. This includes the representation of people from ethnic minorities and lower socio-economic backgrounds. We apply the Rooney Rule to achieve this.

Subject to consent, out of the candidates who meet the essential selection criteria for the role and who are from ethnic minority or lower socio-economic backgrounds, at least one will be shortlisted for the next stage in the recruitment process, which is usually an interview.

Every member of our team goes above and beyond, helps one another out and contributes to the achievement of our ambitious goals. We think it’s only right for us to reward them accordingly:

• Competitive pension scheme
• 25 days annual leave (plus bank holidays)
• Gym memberships
• Private medical insurance
• Annual health check
• Annual eye test
• Season ticket loan
• 5 annual volunteer days
• £1,000 (net) work anniversary gift
• Local discounts with Better Bankside Buzz Offers
• Option to buy additional annual leave
• Option to take out a personal loan
• Cycle to work scheme
• Free standard breakfast and healthy snacks provided in the office
• An in-house wellbeing programme, Thrive

Thrive

We take our role as an employer seriously and work hard to create a great place for people to work. But we also have an opportunity to support our employees outside work. In order to do so, we’ve rolled out Thrive; a programme to help our people live healthier, feel better and deal with life’s curveballs.

Through our employee assistance programme we’re all able to, anonymously and confidentially, access financial, medical and mental health advice if we would ever need it. We’ve even extended this offer to our employees’ immediate families. Throughout the year we also invite various experts, such as mental health and wellbeing coaches to help us live life a little smarter.

Alongside this, we also have the ‘Thrive Room’ in our London office, which is used as a private and comfortable space. It can be used for people to take time out, meditate, pray, or for new mums returning to work who may be breastfeeding and need to express milk.