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HOW A SMART METER COULD BENEFIT YOU, AND THE PERSON YOU CARE FOR

Caring for others is an important job. Whether you are a formal carer for a person in need, or help out a family member or neighbour when they need it. And we know caring for someone can be busy; there's always lots to think about. But submitting meter readings and worrying about energy bills don’t need to add extra stress.

Read on to find out how a smart meter can make life easier, and give the person you care for more independence at home.

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WHAT IS A SMART METER?

Smart meters are the next generation of gas and electricity meters. Energy suppliers are installing these in homes across Great Britain, to replace older meters.

Smart meters come with an in-home display. The in-home display is sometimes called an IHD. It shows how much energy a household is using and how much it costs.

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HOW CAN YOU REQUEST A SMART METER FOR THE PERSON YOU CARE FOR?

Have a chat with the person you care for to make sure they understand the benefits of a smart meter. If they’re happy to get a smart meter installed, then you can begin the process.

As a carer, you can normally book the appointment for the person you support. Their energy supplier may ask some security questions when arranging the appointment. You should speak to the person you care for about these questions before calling.

Carers looking to act as a named third party should contact the supplier to see how they can be added to the account.

Start entering their supplier’s name below to begin the process:

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We are connecting you to your supplier's website. They will take your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Green Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

If you would prefer to call, you can find some energy supplier’s free-phone and textphone numbers here.

If you need more information, there’s more on the Carers UK website, including carers’ tips on using services or arranging a power of attorney.

HOW DOES A SMART METER MAKE THINGS EASIER?

Right now, many of us are worried about higher energy bills. And when you’re caring for someone, you might have their bill to think about too. A smart meter could help.

Smart meters could help make managing your energy bills easier! This is because they provide accurate billing, so you only pay for what you use. On top of that, with a smart meter you'll benefit from automatic meter readings. So, you'll spend less time worrying about forgetting to send in readings every month. With a smart meter, you can rest assured that the people who depend on you aren’t left in the dark.

Smart meters are a great way of giving the person you care for back some of their independence, by helping them manage their energy bills. It also takes meter readings off your list, giving you the time for the things that really matter.

SARAH AND JEAN’S STORY

Sarah is a carer for her mum Jean. They live together in Scotland. Sarah supported her mum to get a smart meter.

Energy prices are rising. Like Sarah, you may want to keep a closer eye on the energy usage of the person you support. Making sure they are keeping warm and healthy. Smart meters and the in-home display can help. They allow you to see how much energy is being using and how much its costing. So, households can decide when to turn on, turn up, or turn off.

WHY SHOULD YOU REQUEST A SMART METER FOR THE PERSON YOU CARE FOR?

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Helping keep track of energy spending

The in-home display shows you in near-real time the amount of energy being used in pounds and pence, making it easier to keep an eye on energy spending habits and make small changes that translate into big savings.

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Know how much energy bills should be

Having a smart meter means getting a bill based on how much energy the person you support has used – not an estimate. This could take the guesswork out of balancing the budget for you and the person you care for.

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Automatic meter readings

Smart meters send gas and electricity meter readings directly to a secure network (the DCC), who pass them onto your energy supplier, meaning no need to take meter readings from the back of a dusty cupboard! That’s one thing off the list.

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You don’t need wi-fi to get a smart meter

Smart meters aren’t connected to the internet. The in-home display isn’t connected to the internet, either. There’s no need to have internet access to get one. So, you can request one for the person you care for without worrying about connectivity.

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Your energy data is in safe hands

The only people who can see how much energy is being used are you, the person you care for, and their energy supplier. The only information that gets sent to energy suppliers is how much energy is being used and when. Suppliers can’t see what’s plugged in - or when the washing machine is on!

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Prepay customers can top up remotely

With prepay smart meters you can now top-up online, via telephone or text message, or even with a smartphone app - no gas card or electricity key necessary. Meaning no more last-minute trips down the shop in the rain when the meter runs out!

SO, DO SMART METERS SAVE YOU MONEY?

It's great learning about modern technologies, like smart meters. But could getting a smart meter help you save money?

Smart meters can help households save energy, but it’s not automatic. Many carers find the in-home display useful. It allows for you and the person you support to have more information about their energy usage. Helping you both work out where to save energy and money.

WHAT WILL HAPPEN DURING THE INSTALLATION?

Smart meters are installed by gas and electricity suppliers. They replace your old energy meters, and do it all safely and securely. There is no extra cost to the customer. Here’s how it works:

  1. Contact your energy supplier to arrange a time and date for the smart meter to be installed.

    In most cases, you can make the appointment for the person you support, but the supplier may ask some security questions.

    You can make sure it’s a time when you can be there too. The supplier should check if the customer – the person you care for – has any specific needs, like needing a carer to be there.

  2. The person installing the meter will turn up at the arranged time and show you, or the person you care for, their ID. If they don’t show you ID, you can ask to see it.


  3. They will disconnect the existing meter and replace it with a smart meter.

  4. Once the smart meter is working, the person installing the meter should show you and the person you care for how to use the in-home display.

Some homes can’t get a smart meter yet but will be able to get one before the end of the rollout. The energy supplier can tell you if the person you care for can have one. They can also tell you how soon it can be installed.

It is important to remember:

  • Someone will need to be at home when the smart meters are installed. It can be you, the person you support, or both.

  • If you, as a carer, have informed the supplier that you need to be present when the smart meter is installed, and for any reason you’re not there, the supplier must not install the smart meter.

  • If the gas and electricity meters are being replaced at the same time, it will take around two hours. If it’s just one meter, it could be quicker.

  • The energy supply will be turned off for a short time while the smart meter is being installed. If the person you care for needs energy to help them with a health condition, please let the energy supplier know when you arrange the appointment.
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THE PRIORITY SERVICES REGISTER

It may also be a good idea to get the person you care for on the Priority Services Register (PSR).

The PSR is a free and voluntary system that means the most vulnerable customers get the right support from energy suppliers. That might include advance notice of any planned service interruptions or priority in a power cut.

Once someone is on the PSR, they may also be able to request large-format or braille bills, or ask for account statements or bills to be sent to you, instead of – or at the same time as – them.

If you think being on the PSR would help the person you support, contact their energy supplier to find out more.

COULD AN ACCESSIBLE IN-HOME DISPLAY HELP YOU, OR THE PERSON YOU CARE FOR?

Some energy suppliers also offer an accessible version of the in-home display, sometimes called an AIHD. The AIHD has been developed in partnerships with the Royal National Institute of Blind People (RNIB).

The AIHD has features that may help you or the person you care for. For example, they have larger buttons and can read information out loud.

An AIHD could be helpful if you, or the person you support are blind or partially sighted, have difficulties using your hands or wrists, or have difficulties with memory loss.

Watch how the AIHD has helped Paralympian Marc, who is registered blind, take control of his energy consumption.

Please note: Eligibility may vary. 

REQUEST YOUR SMART METER

If you're ready to request your smart meter, or to request a smart meter for the person you care for, you can click the link below to begin the process.

And if you want to find out more about getting an accessible in-home display, you can contact them there. Eligibility may vary.

Request your smart meter

CARERS UK

We are proud to be partnering with Carers UK, the UK’s only national membership charity for carers. The partnership will raise awareness of smart meter amongst unpaid carers in Great Britain. 

Previous research published by Carers UK shows unpaid carers find it challenging to help manage their loved one’s affairs on top of many hours of physical and emotional support. Smart meters have the potential to make life easier for time-pressed family members and friends caring for older, disabled or seriously ill relatives. 

Carers UK

WANT TO FIND OUT MORE?

  • How smart meters are helping people save money - Read these smart meter reviews and see how people are using their smart meters to save money.
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  • How smart meters could transform health and social care - In the future, smart meter data could be used to help provide better care for those who need it. For example, those with dementia. With the consent of the householder of course.
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  • Smart Energy Explained - New research reveals that people living with a long-term disability, on low incomes or in later life say having a smart meter has made their lives easier. So, we've worked with Ade Adepitan MBE to explain the different ways smart meters can benefit you.