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Smart meter in-home display on a desk
Smart meter in-home display

WHAT IS A SMART METER AND HOW DOES IT WORK?

Smart meters measure how much gas and electricity you’re using, as well as what it’s costing you and display this on a handy in-home display.

With a smart meter you can wave goodbye to complicated meter readings. The smart meter shows a digital meter reading and automatically sends the reading to your energy supplier at least once a month, so you will receive accurate, not estimated bills.

Cooking at home with smart meter display nearby

HOW CAN I GET A SMART METER?

Everyone will be offered the opportunity to upgrade to a smart meter by their energy supplier.

Smart meters will be provided and fitted by your energy supplier, along with a handheld in-home display, at no extra cost.

Request your smart meter

Different types of smart meter in-home displays

WHAT DOES A SMART METER LOOK LIKE?

A smart meter comes in two parts and will be installed by your energy supplier(s). Your traditional gas and electric meters will be replaced with smart meters which send your meter readings to your energy supplier(s).

You will also receive an in-home display which will show you how much energy you're using in pounds and pence.

ON AN IN-HOME DISPLAY YOU'LL BE ABLE TO READ:

  • how much energy you’re using in near real time
  • how much energy was used in the last hour, week and month (and what it cost)
  • whether your electricity use is high, medium or low
  • updates in near real time for electricity and every half hour for gas

IF YOU HAVE A PRE-PAY METER IT WILL ALSO SHOW YOU:

  • how much credit you have left
  • how much emergency credit you have
  • your debt balance (if you have one)
  • if your credit’s getting low
Smart meter in-home display and keys

IS MY DATA SAFE?

The data your smart meter captures about your energy usage is strongly protected by law. You have control over it, including the right to decide:

  • how often your smart meter sends data to your energy supplier (monthly is minimum, daily or half-hourly are optional)
  • whether to share data with other organisations, like price comparison websites
  • if your supplier can use your meter readings for sales and marketing purposes

FAQS

Can I get a smart meter for free?

There is no extra cost for a smart meter or for the in-home display. You won’t have an extra charge on your bill because you choose to have a smart meter. The costs will be spread across everyone’s bills, just like the cost of running and maintaining today’s traditional meters.

What is the national smart meter rollout?

By the end of 2020, around 53 million smart meters will be fitted in over 30 million premises (households and businesses) across Wales, Scotland and England. The programme is already underway. More than 12 million smart meters have now been installed. This is the biggest national infrastructure project in our lifetimes and it will enable a more energy efficient system for Great Britain.

Watch this short film to find out more about the national smart meter rollout.