This site is optimised for modern web browsers. For the best experience, please update your browser version.

By clicking "Accept All Cookies" you agree that we and third parties acting on our behalf may store cookies on your device to enhance your experience of our site, allow us to analyse usage of our site, and assist us in our marketing efforts. More information about how we use cookies is set out in our cookie notice.

More information   Accept
Smart meter in-home display on a kitchen countertop beside milk, biscuits and a kettle A smart meter in-home display on a kitchen counter beside some milk, biscuits and a union jack biscuit tin

Important: This page contains the most current information we have, but the situation is fast-changing so the page will be updated as we know more. We are keeping a close watch on the government's latest advice on coronavirus.

Following the advice issued by the UK Government, including social distancing measures, energy suppliers are changing their working practices. We have answered some of the concerns about this below.

I WANT A SMART METER; CAN I STILL BOOK AN INSTALLATION?

In some emergency cases, energy suppliers may still be able to install smart meters during the COVID-19 pandemic.

If you are interested in having a smart meter in your home after the current health emergency passes, you can contact your energy supplier to register your interest at any time. By registering your interest they will be able to get back in touch with you once restrictions are lifted.

WILL COVID-19 HAVE ANY IMPACT ON THE SMART METER ROLLOUT?

It is vital that people follow Government regulations on what to do over the coming weeks. Unless you are a key worker, stay at home and practice good hand washing hygiene.

Following the announcement of a national lockdown for non-essential workers, many energy suppliers will now cease or substantially reduce the number of smart meter installations they carry out, diverting staff to deal with emergencies and to assist vulnerable customers. This will have an impact on the smart meter rollout but these steps are the right response to help keep us all as safe and well as possible.