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Important: This page contains the most current information we have, but the situation is fast-changing so the page will be updated on an ongoing basis. We are keeping a close watch on the government's latest advice on coronavirus.

It is vital that people follow government regulations throughout the COVID-19 pandemic. Official guidance is updated regularly. For the latest information for each nation please refer to the links below -

Following the advice issued by the UK government, including social distancing measures, energy suppliers are changing their working practices. Please check your supplier's latest advice on their installation availability and process.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Atlantic Energy customers, therefore we are connecting you with SSE.

We believe that Nabuh Energy is now responsible for Avid Energy customers, therefore we are connecting you with Nabuh Energy.

We believe that British Gas is now responsible for Breeze customers, therefore we are connecting you with British Gas.

We believe that SSE is now responsible for Brilliant Energy customers, therefore we will connect you with SSE.

We believe that SSE are responsible for Cardiff Energy customers, therefore we are connecting you with SSE.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Economy Energy customers, therefore we are connecting you with OVO Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita.

We believe that Scottish Power is now responsible for Extra Energy customers, therefore we are connecting you with Scottish Power.

We believe that Shell Energy Retail is now responsible for First Utility customers, therefore we are connecting you with Shell Energy Retail.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Flow Energy customers, therefore we are connecting you with Octopus Energy.

We believe that Green Star Energy is now responsible for Future Energy customers, therefore we will connect you with Green Star Energy.

We believe Octopus are now responsible for GB Energy customers, therefore we are connecting you with Octopus.

We believe that Octopus Energy is now responsible for Gen4U customers, therefore we are connecting you with Octopus Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers, therefore we are connecting you with Bulb.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers, therefore we are connecting you with Octopus Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Northumbria Energy customers, therefore we are connecting you with SSE.

We believe that Together Energy is now responsible for One Select Energy customers, therefore we are connecting you with Together Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers, therefore we are connecting you with Utilita.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe Octopus Energy are now responsible for Qwest Energy customers, therefore we are connecting you with Octopus Energy.

We believe British Gas are responsible for Scottish Gas customers, therefore we are connecting you with British Gas.

We believe that SSE are now responsible for Scottish Hydro customers, therefore we are connecting you with SSE.

We believe that SSE is now responsible for Southern Electric customers, therefore we are connecting you with SSE.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers, therefore we are connecting you with Nabuh Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers, therefore we are connecting you with EDF.

We believe that SSE is now responsible for SWALEC customers, therefore we are connecting you with SSE.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for The Leccy customers, therefore we are connecting you with SSE.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy are responsible for Toto Energy customers, therefore we are connecting you with EDF Energy.

We believe that Shell Energy Retail is now responsible for Usio Energy customers, therefore we are connecting you with Shell Energy Retail.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Robin Hood Energy is now responsible for White Rose Energy customers, therefore we are connecting you with Robin Hood Energy.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

CAN I STILL HAVE A SMART METER INSTALLED THROUGHOUT THE RESTRICTIONS?

As national restrictions continue, energy suppliers may offer their customers the opportunity to upgrade to smart meters. Contact your supplier to find out whether they can install a smart meter for you.

ARE SMART METER INSTALLATIONS SAFE?

Where installations are going ahead, energy suppliers are implementing socially distant ways of installing smart meters and safety procedures to minimise the risk of spreading COVID-19, which could include -

  • Installers and customers taking all reasonable measures to maintain 2m distance
  • Suppliers carrying out a COVID-19 risk assessment
  • Wearing face coverings (or relevant PPE where this is typically required for work, including relating to the installation of smart metering)

I HAVE A PROBLEM WITH MY METERS (ANALOGUE OR SMART) - WHAT SHOULD I DO?

Contact your energy supplier to let them know what problems you are experiencing and they will advise on what action they will take to resolve your issue.

HELP WITH ENERGY BILLS DURING THE COVID-19 OUTBREAK

Whether you have a credit or prepayment meter, there is help available if you are worried about paying your energy bills during the COVID-19 pandemic. There is also support for vulnerable audiences and those who are relying on benefits throughout this uncertain time.

Coronavirus and your energy bills