Skip to content

This site is optimised for modern web browsers. For the best experience, please update your browser version.

By clicking "Accept All Cookies" you agree that we and third parties acting on our behalf may store cookies on your device to enhance your experience of our site, allow us to analyse usage of our site, and assist us in our marketing efforts. More information about how we use cookies is set out in our cookie notice.

More information   Accept
Select your language
 
Smart meter in-home display on a kitchen countertop beside milk, biscuits and a kettle A smart meter in-home display on a kitchen counter beside some milk, biscuits and a union jack biscuit tin

Important: This page contains the most current information we have, but the situation is fast-changing so the page will be updated as we know more. We are keeping a close watch on the government's latest advice on coronavirus.

Following the advice issued by the UK Government, including social distancing measures, energy suppliers are changing their working practices. We have answered some of the concerns about this below.

I WANT A SMART METER; CAN I STILL BOOK AN INSTALLATION?

As localised restrictions are imposed and lifted, many energy suppliers are offering their customers the opportunity to upgrade to smart meters. Energy suppliers are implementing new socially distant ways of installing the technology and new safety procedures to minimise the risk of spreading COVID-19.

WILL COVID-19 HAVE ANY IMPACT ON THE SMART METER ROLLOUT?

It was vital that people followed Government regulations throughout the COVID-19 pandemic and there was a reduction in the number of smart meter installations as the nation went into lockdown. As regulations relating to the pandemic are eased we expect to see the number of smart meters being installed to increase.

I LIVE IN AN AREA THAT HAS BEEN PLACED INTO LOCALISED LOCKDOWN DUE TO A SPIKE IN COVID-19 CASES - CAN I STILL HAVE A SMART METER INSTALLED?

Suppliers are ensuring that they conduct installations safely and may pause their rollout locally if needed. If there are COVID-19 restrictions in your area contact your supplier to find out whether they can install smart meters for you.

I LIVE IN AN AREA SUBJECT TO A LOCALISED LOCKDOWN AND HAVE A PROBLEM WITH MY METERS (ANALOGUE OR SMART) - WHAT SHOULD I DO?

Contact your energy supplier to let them know what problems you are experiencing and they will advise on what action they will take to resolve your issue.

HELP WITH ENERGY BILLS DURING THE COVID-19 OUTBREAK

Whether you have a credit or prepayment meter, there is help available if you are worried about paying your energy bills during the COVID-19 pandemic. There is also support for vulnerable audiences and those who are relying on benefits throughout this uncertain time.

Coronavirus and your energy bills