Coronavirus Update for the Smart Meter Rollout
Important: This page contains the most current information we have, but the situation is fast-changing so the page will be updated on an ongoing basis. We are keeping a close watch on the government's latest advice on coronavirus.
It is vital that people follow government regulations throughout the COVID-19 pandemic. Official guidance is updated regularly. For the latest information for each nation please refer to the links below -
Following the advice issued by the UK government, including social distancing measures, energy suppliers are changing their working practices. Please check your supplier's latest advice on their installation availability and process.
CAN I STILL HAVE A SMART METER INSTALLED THROUGHOUT THE RESTRICTIONS?
As national restrictions are imposed, energy suppliers may still offer their customers the opportunity to upgrade to smart meters. Contact your supplier to find out whether they can install a smart meter for you.
ARE SMART METER INSTALLATIONS SAFE?
Where installations are going ahead, energy suppliers are implementing socially distant ways of installing smart meters and safety procedures to minimise the risk of spreading COVID-19, which could include -
- Installers and customers taking all reasonable measures to maintain 2m distance
- Suppliers carrying out a COVID-19 risk assessment
- Wearing face coverings (or relevant PPE where this is typically required for work, including relating to the installation of smart metering)