IT'S QUICK AND EASY TO SWITCH SUPPLIER WITH A SMART METER
With one of the new second generation smart meters, you should be able to switch energy suppliers without any interruption to your energy readings, bill payments or gas and electricity supply.
With the latest generation of smart meters, your readings should switch over as soon as you change your energy provider.
To find out more about how to change energy suppliers with a smart meter, watch our quick video guide:
Across Great Britain, millions of people have claimed their smart meter from their energy supplier and are now enjoying the benefits of accurate bills and being able to identify the areas where they may be unnecessarily using lots of energy.
With smart meters, you can see how much energy you use throughout the day. This can help you work out if your energy tariff is right for you. What's more, this information can help you assess new smart tariffs as and when they become available, making it easier to get the best deal.
So what's the story on switching?
All smart meters let you switch suppliers and ultimately, they will make the process easier and simpler for all. They help you make informed decisions and will enable new services which take the hassle out of switching.
You may have heard that there are two types of smart meter, first generation and second generation. Many people with a first generation smart meter will have a seamless switching experience, but some may have to temporarily send manual meter readings to their new supplier - this can be frustrating but your meter will still continue to accurately measure your usage as before, even if your in-home display may temporarily not show it.
Second generation meters are now being rolled out across Great Britain. The good news is that eventually, most first generation meters will also be remotely upgraded to use the same communication system as the second generation meters. Once it has been remotely upgraded you should never lose your smart features even if you switch supplier multiple times.
Regardless of what smart meter you have, you'll be in a better position to choose suppliers than you were without one, as you'll have the information to choose the tariff and supplier that suits you best.
What happens if I have an older smart meter?
If you have an older first generation smart meter, they can temporarily lose some of their functionality following a switch, but this just means you may have to read the meters yourself for a little while.
This doesn’t affect your ability to switch your energy supplier – so you can go ahead and change your gas or electricity supplier.
There are a few important things you'll need to prepare before your smart meter installation.
Firstly, make sure you know where your current gas and electricity meters are located and check that they're easy to get to.
If you think this might be an issue or you believe your current gas and electricity meters are difficult to access or locate, please let your energy supplier know well in advance.
Your supplier will have been in touch to arrange this installation. They will never turn up on your doorstep unexpectedly.
When the installer arrives, they'll take all reasonable steps to keep you safe. They should present you with a valid identity card including the company name and phone number, as well as their name and photograph. You can ask to see this if the installer does not present it upfront.
You'll need to be present during the installation, which will take around an hour for your gas meter and an hour for your electricity meter, during which time your energy supply will be cut off for a short period.
Once your smart meter has been installed, the installer will talk you through how to use your new in-home display.
If a gas meter is being installed, the installer will also perform a visual safety check on your gas appliances as part of the installation.
It's worth remembering that smart meters are provided at no extra cost, so you will not have to pay your smart meter installer.