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Smart meter in-home display on desk Smart meter in-home display, stationery and cactus on desk

How to find your gas supplier

The easiest way to find your gas supplier is to visit Find My Supplier or ring the Meter Number Helpline on 0870 608 1524. Calls cost 7p per minute plus your phone company's access charge.

How to find your electricity supplier

To find the details of your electricity supplier, call your regional electricity distribution number. Call costs vary.

Region Phone number
Central and South Scotland  0330 1010 300
London, South East and Eastern England 0800 029 4285
Merseyside, Cheshire, North Shropshire and North Wales 0330 1010 300
North East England and Yorkshire 0800 011 3332
North West England 0800 195 4141
North Scotland 0800 048 3515
Southern England 0800 048 3516
South West England, South Wales, West and East Midlands 0800 096 3080


Do smart meters work with prepay?

Yes. Smart meters will make prepay as easy as pay-as-you-go on your mobile or tablet. If you choose smart prepay, you should be able to conveniently see how much credit you have left on your in-home display, using an app, over the phone, or via text. Top-up in person at your local store/outlet, without any need to put a key or card back into a meter. Payments will automatically be added to your account and you'll always be able to top-up with cash. Pay the same rates as everyone else - smart meters will remove the need for prepay to be more expensive than other tariffs. Switch between payment modes (credit and prepay) without physically changing your meter. 

Can I get a smart meter if my home has solar panels?

Yes you can get a smart meter if you have solar panels. Your bills reflect the energy you are using and that you have generated yourself. Your in-home display will only show how much energy you are buying from your supplier. In the future, your in-home display may also be able to reflect the energy you're generating yourself, such as from solar panels.