DON'T KNOW YOUR SUPPLIER?
Want to get a smart meter but aren't sure who your energy supplier is? Their contact details should be on your utility bill, but if you don't have a bill to hand, here are some tips to help you find out.
How to find your gas supplierThe easiest way to find your gas supplier is to visit Find My Supplier or ring the Meter Number Helpline on 0870 608 1524. Calls cost 7p per minute plus your phone company's access charge.
How to find your electricity supplier
To find the details of your electricity supplier, call your regional electricity distribution number. Call costs vary.
I rent. Can I still get a smart meter?
Yes. If you pay your gas and/or electricity bills and they're addressed to you rather than your landlord, you don't need your landlord's permission to get a smart meter. However, we do recommend that you inform them first so that they are aware you’re planning to get one. If your landlord pays the bills, you should ask them to contact your supplier to arrange a smart meter installation for you.
I'm a landlord. Who decides whether to get a smart meter?
Whoever pays the gas and electricity bills can ask for a smart meter to be fitted. If you get the bills addressed to you, then you can ask for a smart meter to be installed in your tenanted property.