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BEFORE YOUR INSTALLATION

Your energy supplier will contact you beforehand to arrange a time and date for your installation. They will tell you what to expect, how long it will take and if there’s anything special you need to do.

A word of advice:

You will need to let the installer in on the day and make sure they can get access to your traditional meters. So you might need to clear out the cupboards. Any access issues, do let your supplier know.

DURING YOUR INSTALLATION

Depending on whether you're having one or both replaced, you'll get a smart electricity meter and a smart gas meter. These normally go exactly where your old meters were. If they need to be fitted somewhere else, the installer will ask you first.

You’ll also be offered an in-home display – a portable display screen that you can put anywhere in your home. You don’t have to have one, but it’s the easiest way to see what energy you’re using and what it’s costing you. The in-home display is provided at no extra cost.

THE INSTALLER HAS TO:

  • show you a photo ID card before they start
  • explain what your smart meter system does and how to use it
  • check it’s all working properly
  • give you a handy guide to using it
  • answer any questions you have
  • tell you where you can find more help and information

WILL THE PERSON WHO INSTALLS MY SMART METER BE PROPERLY QUALIFIED?

Yes, all installers have to pass a formal qualification and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice. All the energy suppliers have signed up to this code, which is regulated by Ofgem, who have powers to enforce it by fining suppliers if necessary.

ASK YOUR ENERGY SUPPLIER FOR A SMART METER

Smart meters are available at no extra cost and will be installed without charge by your energy supplier, even if you rent.

Request your smart meter

FAQS

How accurate are smart meters?

Smart meters are as accurate as traditional meters. By law, all smart meters have to be approved by and certified by the Office of Product Safety & Standards to prove their accuracy. If you believe that there's a fault with your smart meter you can report it to your energy supplier in the same way you do now.

Do I need a broadband connection in my home to have a smart meter?

No. Smart meters use an entirely separate, bespoke wireless system. You don't need Wi-Fi in your home for it to work and it won't use your Wi-Fi if you have it. Your smart meter and in-home display communicate via a secure national network which is solely for smart meters. This works in the same way as other wireless systems like car remote keys or TVs, using radio waves.