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How can I get a smart meter?


Every household in Britain can get a smart meter as part of the national rollout, even if you rent or are on prepay.

Your energy supplier is responsible for installing your smart meter at no extra cost. If you’re the account holder who pays the energy bills, you are automatically entitled to one.

There are four easy steps to getting yours. Here’s what you need to know if you’re:

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1. Ask your energy supplier


Contact your energy supplier or visit their website for more information about their timetables and plans. Gas and electricity suppliers are responsible for providing and fitting smart meters for everyone in Britain by 2020.


2. Fix a time and day


When your energy supplier is ready to fit your smart meter, they will call or email you to arrange a time.


3. Let your supplier in to fit the meter


A trained installer will call round to your home and install your smart meter. There should be no extra cost for the installation.


4. Start taking control of your energy use


After the installation process is complete, your trained installer can show you how your smart meter works and answer any questions.


That's it


After that, you’ll be ready to enjoy the benefits of having a smart meter. You’ll be able to see how much energy you’re using in near real time and how much it is costing you in pounds and pence.

Benefits for you


Will the person who installs my smart meter be qualified?

Yes. There are strict rules for the installers who come and fit your smart meters. All installers are formally qualified and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice, which all energy suppliers have to comply with, and are regulated by Ofgem.


Do I have to be at home during the installation?

Yes. Or if you can't be there yourself, a nominated, responsible adult will have to be at home to let the installer in. Most installations will take around two hours.