Our site uses cookies to improve your experiences of certain areas of the site and to allow the use of specific functionality like social media page sharing. You may delete and block all cookies from this site, but as a result parts of the site may not work as intended. By clicking any link of this page you are giving your consent.

More information   Accept
What are you looking for?

How can I get a smart meter?


All smart meters are supplied and fitted by your existing energy supplier supplier. There are four easy steps to getting yours. First, tell us if you are thinking of getting one for:

FacebookLinked InTwitterWhatsApp

1. Ask your energy supplier


Contact your energy supplier or visit their website for more information about their timetables and plans. Gas and electricity suppliers are responsible for providing and fitting smart meters for everyone in Britain by 2020. You can find information on specific energy suppliers here:

See what your energy supplier is doing


2. Fix a time and day


When your energy supplier is ready to fit your smart meter, they will call or email you to arrange a time.


3. Let your supplier in to fit the meter


A trained installer will call round to your home and fit your smart meter. It won’t cost you anything.

Find out more about the installation process


4. Start taking control of your energy use


After the installation process is complete, your trained installer can show you how your smart meter works and answer any questions.

How does a smart meter work?


That's it


After that, you’ll be ready to enjoy the benefits of having a smart meter. You’ll be able to see how much energy you’re using in near real time and how much it is costing you in pounds and pence.

Benefits for you


Will the person who installs my smart meter be qualified?

Yes. There are strict rules for the installers who come and fit your smart meters. All installers are formally qualified and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice, which all energy suppliers have to comply with, and are regulated by Ofgem.


Do I have to be at home during the installation?

Yes. Or if you can't be there yourself, a nominated, responsible adult will have to be at home to let the installer in. Most installations will take around two hours.