How can I get a smart meter?
All smart meters are supplied and fitted by your existing gas and electricity supplier. There are four easy steps to getting yours. First, tell us if you are thinking of getting one for:
1. Ask your energy supplier
Contact your energy supplier or visit their website for more information about their timetables and plans. Gas and electricity suppliers are responsible for providing and fitting smart meters for everyone in Britain by 2020. You can find information on specific energy suppliers here:
2. Fix a time and day
When your energy supplier is ready to fit your smart meter, they will call or email you to arrange a time.
4. Start taking control of your energy use
After the installation process is complete, your trained installer can show you how your smart meter works and answer any questions.
After that, you’ll be ready to enjoy the benefits of having a smart meter. You’ll be able to see how much energy you’re using in near real time and how much it is costing you in pounds and pence.
Will the person who installs my smart meter be qualified?
Yes. There are strict rules for the installers who come and fit your smart meters. All installers are formally qualified and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice, which all energy suppliers have to comply with, and are regulated by Ofgem.
Do I have to be at home during the installation?
Yes. Or if you can't be there yourself, a nominated, responsible adult will have to be at home to let the installer in. Most installations will take around two hours.