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When can I get a smart meter?


Upgrading homes to smart meters won’t happen overnight. There are more than 26 million homes for the energy suppliers to get to, with the goal of every home having a smart meter by 2020. The time it takes for you to get your smart meter will generally depend on two factors:

1. Who your energy supplier is


Every gas and electricity supplier will each have their own timetable to get this huge job done. Some have already fitted early generation smart meters. Others haven’t started yet.

See what your energy supplier is doing

2. Where you live


Because of how the technology is developing, where you live and the type of home you have will affect when you can get a smart meter.

With some exceptions, it will generally be the case that:

  • towns and cities will be first before rural areas
  • rural Scotland will be first before rural England and Wales
  • houses will be first before flats
  • small flats will be first before large blocks

About the National Rollout

When can you get a smart meter?

Find out more about when you can get your smart meter


How can I get a smart meter?

We’re all entitled to a smart meter and your energy supplier will contact you between now and 2020 to arrange your installation at no extra cost.

Some of us will have to wait longer than others to get our meter, but you can ask your energy supplier directly to see if you can have yours fitted now. How soon you can get your meter depends on your energy supplier, where you live and what kind of home you live in.

There are three straightforward steps to getting a smart meter installed:

  1. Ask your supplier - we'll all be offered a smart meter by 2020. Contact yours directly to see if you can get a smart meter fitted now.
  2. You fix a time and day for your supplier to come and install your smart meter (either you, or if you can't be there yourself, a nominated, responsible adult will need to be present during installation).
  3. Your supplier fits the meter and shows you how to use the in-home display.


I rent. Can I still get a smart meter?

Yes. If you pay your gas and/or electricity bills and they're addressed to you rather than your landlord, you don't need your landlord's permission to get a smart meter. However, we do recommend that you inform them first so that they are aware you’re planning to get one. If your landlord pays the bills, you should ask them to contact your supplier to arrange a smart meter installation for you.