Every smart meter installation includes access to a smart meter in-home display so households can see their energy use more easily.

The display can help you:

• Track energy usage in near real-time

• See estimated costs in pounds and pence

• Understand how your home uses energy

• Spot changes in usage patterns over time

Many households use their display alongside energy-saving advice such as how to use a smart meter to save money.

All smart meter displays must meet minimum technical standards, although the design and layout may differ between suppliers.

If you pay by direct debit or credit

Your display may show:

• Current energy costs in pounds and pence

• Electricity usage in kWh

• Gas usage in kWh

• Historical energy consumption data for up to 13 months

Learning how to calculate your energy bill can make the information shown on your display easier to understand.

If you’re a prepay customer

Your display may also show:

• Remaining balance

• Emergency credit

• Any outstanding debt

• Current energy costs

• Electricity and gas usage

• Historical energy consumption data

Read more about benefits for prepay customers and how to use a smart meter in prepay mode to save money.

Smart Meters Equipment Technical Specifications (V2)

Different suppliers use different smart meter in-home display models, so your screen may look different from someone else’s.

However, all displays must still meet the same minimum standards set for smart meter systems.

You can compare smart meter displays with other home monitoring devices in smart meters vs home energy monitors.

Smart Meters Equipment Technical Specifications (V2)

Contact your energy supplier first. Your supplier can confirm whether a display should have been provided, whether you can request one now, and what options are available for your meter type.

In many cases, the smart meter itself will still work correctly even without the display unit.

Yes. If your display has been turned off or disconnected for some time, it may take up to 24 hours to reconnect and begin showing updated information again.

Your smart meter continues operating even if the display screen is blank or temporarily unavailable.

The display can usually retain:

• Historical usage information

• Energy data from previous months

• Recent meter communication history

If your display is faulty, damaged, or no longer working properly, contact your energy supplier to discuss a smart meter in-home display replacement.

If the device stopped working after installation, your supplier can explain the replacement process and whether any charges apply.

If your installation was within the last 12 months:

• Your supplier may replace the display free of charge

• Replacement eligibility depends on the cause of the fault

• Accidental damage charges may sometimes apply

If you need a new smart meter display, or what some people call a smart meter monitor, your energy supplier is usually the first point of contact.

They may ask for:

• Your account details

• The type of smart meter installed

• Details of the display issue

People often describe this in different ways, such as getting a new display, monitor, or in-home display, but the next step is usually the same: ask your supplier what is available for your meter and whether any charges apply.

Yes. If you originally declined the display during installation, you may still be able to request one later.

Customers often ask: "Can I get an in-home display for my smart meter?" after changing their minds about using one.

In many cases:

• You can request a display within 12 months of installation

• Your supplier may provide one free of charge

• Charges may apply after the initial period

Yes. Your smart meter in-home display is paired specifically with the smart meter installed in that property.

If you move home:

• Leave the display behind for the next resident

• The device will not normally work in a different property

• Your new home may already include its own display

If you have moved into a home with a smart meter but no separate display, contact your supplier to ask whether you can request one for that property. This usually only involves providing a compatible display, not replacing the meter itself.

Yes. Accessible smart meter in-home display options are available for some customers who are blind or partially sighted.

These may include:

• Audio features

• Larger text

• High-contrast screens

• Spoken energy information

Availability varies between suppliers, so it is important to tell your supplier if you require accessible support.

The accessible in-home display

Some suppliers may offer a smart meter in-home display replacement if your original display is lost. Availability and any charges depend on your supplier’s policy.

Yes. Even if your display is disconnected or unavailable, your smart meter can still record and send readings automatically.