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What is the price cap, and does it affect your energy bills?

Global gas prices are on the rise, which has led to a higher price cap on energy bills. But what does that mean for you? Read on to find out more about what the price cap is, and what you can do if you’re worried about how it could affect your bills. Including requesting a smart meter, which could help you feel more in control of your energy.

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What is the price cap?

The price cap was introduced in 2019 by Ofgem. It limits the amount your energy supplier can charge you while you’re on a default energy tariff, for the following costs:

  • How much you’ll pay for each unit of electricity and gas (in pence per kilowatt hours)
  • Your daily standing charge (the fixed amount you have to pay for energy, even if you don’t use any)

The goal of the price cap is to ensure customers get a fair price, and don’t get unexpectedly high energy bills.

The price cap is currently reviewed every 6 months, and increased in April 2022.

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Will price cap increases affect you?

The price cap increase will only affect you if you’re on a default tariff.

Not sure if you’re on a default tariff?

A default tariff is the rate your energy supplier will charge you for electricity or gas if you don’t choose an energy tariff. You can be put on a default tariff whether you pay by direct debit, standard credit or have a prepayment meter.

For example, if your tariff runs out and you don’t select a new one or switch supplier, you’ll be put on a default tariff. Or if your supplier has recently stopped trading, and you have been switched to a new supplier, then you might be on a default tariff.

If you’re on a fixed-term tariff then the price cap won’t affect you. There are also some standard variable green energy tariffs that Ofgem have excluded from the price cap.

You can check which tariff you’re currently on by contacting your current energy supplier. It would be good to check when your tariff runs out too, so you can prepare for any price increases following this.

Why does the price cap increase?

Currently, every 6 months Ofgem reviews the wholesale cost of gas and electricity, and reviews whether the price cap should be amended. So regardless of the energy crisis, the price cap would be reviewed.

However, the April 2022 increase was significant because of the amount the price cap rose – by 54%. This was driven by a record rise in global gas prices. The price cap needed to increase in April so that energy suppliers could pass on some of this additional cost to customers.

We know this will be a stressful time for many households across Britain. So, we’ve gathered some information below to help:

What can you do to manage rising energy bills?

1. Be more energy efficient in your home (but only if you can!)

It’s important that you use the energy you need to keep warm, safe and healthy at home. And making small changes in how you do this can often have a big impact on bills. Simple Energy Advice can provide help in managing this. This site includes energy efficiency advice as well as tips on how to reduce your energy usage.

Smart meters could also help you to find ways to reduce energy waste around the home and save money. The in-home display shows you in near-real time the amount of energy being used in pounds and pence, allowing you to keep a closer eye on your energy spending habits. But make sure you’re still using the electricity and gas you need in your home.

You can request your smart meter below:

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We are connecting you to your supplier's website. They will take your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Green Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Father on a call and son in kitchen having lunch

2. If you are unable to pay your energy bills, talk to your supplier

If you are unable to pay your energy bills, or you are in debt to your energy supplier, then speak to your supplier as soon as possible. If they know there is a problem, they can work with you to find a solution.

There are different options available, one is to ask to set up a payment plan. Just make sure you’re realistic about what you can afford to repay. You don’t want to leave yourself short for other essential bills.

Father on a call and son in kitchen having lunch

3. See if you’re eligible to be added to the priority services register

If you’re of pensionable age, have children under 5, have a disability or long-term medical condition, you could be added to the priority services register. Being on the register means that you will be prioritised in the event of a power cut. You will also receive additional non-financial services such as password security or information in different formats.

You’ll need to tell your energy supplier about your situation to be added to their list, and they’ll pass your details onto your Distribution Network Operator (DNO) too.

4. Check that you’re getting all of the support you’re entitled to

These organisations can help you if you’re struggling with debt or need benefits advice. You can contact them using the details below:

Programme How can they help? Contact details

NEA’s Warm and Safe at Home service

The NEA’s Warm and Safe at Home service offers a free support service providing advice on energy bills and keeping warm in your home. They can also help with benefits advice.

You can visit NEA’s Advice pages.

Home Energy Scotland

Home Energy Scotland offers free support service providing advice on energy bills and keeping warm in your home. They can also help with benefits advice.

You can visit the Home Energy Scotland website.

StepChange Debt Charity

The StepChange Debt Charity provides free independent debt advice.

Please call 0800 138 1111 for advice.
Or you can visit the StepChange Debt Charity website.

National Debtline

The National Debtline can offer free independent debt advice.

You can call 0808 808 4000
Alternatively please visit the National Debtline website.

The Money Advice Service

The Money Advice Service provides free impartial money advice to help improve your finances.

Please call 0800 138 7777 for more information.
Or you can visit The Money Advice Service website.

Citizens Advice Debt Helpline

The Citizens Advice Debt Helpline offers free advice for all types of debt and money guidance.

Call 0800 240 4420 for more information.
Alternatively, please visit the Citizens Advice Debt Helpline website.

Turn2Us

Turn2Us help people in financial need to identify local benefit advisors and grant support.

You can call 0808 802 2000 to identify support in your area.
Or you can visit the Turn2Us 
website.

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