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HOW TO KNOW IF YOU HAVE A SMART METER

You may already have a gadget at home that helps control your energy use. There are smart thermostats, devices which monitor your energy use and more. But how can you tell if you have a smart meter?

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Smart meters are the next generation of a gas and electricity meter. They are being installed by energy suppliers in homes across Great Britain, at no extra cost. Read on to find out if you have a smart meter, and if it is operating in smart mode.

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HOW TO KNOW IF YOU HAVE A SMART METER

If you have been told by your energy supplier that you do not need to send meter readings anymore because they are receiving automated meter readings, then you have a smart meter.

Smart meters use a secure smart data network to automatically send the reading to your energy supplier. That means you get accurate, not estimated bills, without needing to take a manual reading.

And if you’re a prepay customer with a smart meter, you should be able to top up your credit online. If you can’t do this, then you may not have a smart meter.

If you’re still not sure, you can check if you have a smart meter in your home, and what type it is (SMETS1 (first generation) or SMETS2 (second generation)) using the links below – no need to contact your energy supplier:

IS YOUR SMART METER WORKING IN SMART MODE?

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If you think you have a smart meter but are not experiencing any of the benefits, your smart meter may not be working as it should.

You can find out if your smart meter is working in smart mode using the Citizens Advice smart meter checker tool below:

And if you’re planning to switch supplier, this tool can tell you if your meter should work in smart mode after the switch – very handy!

WHY ISN'T MY SMART METER WORKING IN SMART MODE?

Your smart meter may not be working in smart if you have an older first generation smart meter (SMETS1 meter), and you have switched supplier following the installation.

SMETS1 meters can temporarily lose some of their functionality following a switch. This just means you will have to read the meters yourself for a while.

SO, WHAT IS THE DIFFERENCE BETWEEN SMETS1 AND SMETS2?

'SMETS' is the acronym for 'Smart Metering Equipment Technical Specifications'.

The main difference between a SMETS1 meter and a SMETS2 meter is how they communicate your energy readings to your energy supplier. SMETS1 meters use a mobile network to send your energy usage data to your energy supplier. Whereas SMETS2 meters use a bespoke secure smart data network called the DCC to communicate, meaning you don’t need to have good mobile signal to have a SMETS2 meter. 

Another difference is switching suppliers with SMETS1 or SMETS2 meters. SMETS1 meters can temporarily lose some of their functionality following a switch. But if you have a SMETS2 meter, you should be able to switch energy suppliers without any interruption to your energy readings, bill payments or gas and electricity supply.

SMETS1 meters will be remotely connected into the bespoke secure smart data network – fixing the issue without needing a visit from an installer and without any action from you. Once your smart meter is migrated it will then be able to deliver all the benefits of a smart meter, with any supplier.

Watch the video below to find out more:

If you haven’t switched supplier and your smart meter isn’t working, please let your current supplier know about this as they're responsible for maintaining the smart metering kit in your home. You can find your energy supplier below:

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that PFP Energy is now responsible for Better Energy customers. Therefore we are connecting you with PFP Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Together Energy is now responsible for Bristol Energy customers. Therefore we will connect you with Together Energy who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Co-op Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to contact Boost, who will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

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We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that Together Energy is now responsible for One Select Energy customers. Therefore we are connecting you with Together Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters online, but we can connect you to them over the phone by calling 0300 131 8000.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

WHAT DOES A SMART METER LOOK LIKE?

A smart meter comes in two main parts:

  • Your traditional gas and electric meters will be replaced with smart meters which send your meter readings to your energy supplier
  • You will also be offered an in-home display which will show you how much energy you're using in pounds and pence in near-real time

WHERE ARE SMART METERS INSTALLED?

Smart meters are replacing traditional analogue meters, including prepay key and card meters. They will usually be installed where the existing analogue meter was in your home.

So check if your meter is ticking away under the stairs, or outside in your garden.

WHAT ARE THE MAIN DIFFERENCES BETWEEN A SMART METER AND OTHER DEVICES?

There are two main devices which are sometimes confused with a smart meter - smart thermostats and energy monitors.

SMART THERMOSTATS:

Smart thermostats, such as Hive and Nest, connect to your Wi-Fi so you can control your heating and hot water through your smart phone, tablet and/or desktop. So you can turn your heating off when you’re out, and back on again when you’re on your way home.

If you want a smart thermostat, you may have to pay for the device, and the installation.

However, these only allow you to track your heating - so you can't keep an eye on your electricity and gas usage.

A smart meter can work alongside your smart thermostat, to ensure you’re in control of your energy usage.

ENERGY MONITORS:

Energy monitors, including brands such as Smappee and Owl, allow you to see your electricity use in near real-time. This can help you keep track of your energy usage, and monitor when you’re spending more or less on electricity and gas.

Again, you may have to pay for this device, and the installation.

A smart meter and accompanying in-home display will allow you to do more than an energy monitor would, and can be installed by your energy supplier at no extra cost. Smart meters can also automatically send your data to your supplier so you’ll no longer have to manually take meter readings.

WHY WOULD YOU GET A SMART METER IF YOU DON'T ALREADY HAVE ONE?

When you get a smart meter, you’ll start to see your energy differently. They enable you to monitor what you are using – and wasting – in near real time on your in-home display. Switching all your appliances on would move the dial to red, moving back into amber as some are switched off, through to green when everything is off.

You can get also get a smart meter if you’re on prepay. They enable prepay customers to top-up in a number of ways, which could include online, via telephone or text message, or even with a smartphone app - no gas card or electricity key necessary.

WANT HELP USING YOUR SMART METER IF YOU HAVE ONE?

If you've got a smart meter installed, but you're not sure how to read it:

And once you have your smart meter, you can use it to help you save money. With smart meters, simply having one will not automatically save you money, but the near real-time energy usage data smart meters offer will help you to make various adjustments that can help cut household costs:

HAVEN'T GOT A SMART METER BUT WANT ONE

If you haven’t already got a smart meter, you can request one from your energy supplier below:

Request a smart meter

FAQs

I've just moved in and there's a smart meter, but no separate in-home display. What do I do?

You'll need to get in touch with your supplier as they are best placed to let you know more about the options available to you for getting a replacement in-home display. This wouldn’t involve replacing the meters, only the in-home display that would then be paired with the existing smart meter.

How do smart meters work?

Your smart meter measures how much gas and electricity you use and securely shares this directly with your energy supplier at least once a month and your portable in-home display in near real time. You won't have to take any meter readings manually - your smart meter will send automatic readings to your energy supplier via the secure smart data network which is solely for smart meters. This works in a similar way as other wireless systems but does not use the internet.