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Prepayment Meter Update

We know there's a lot of news coverage about prepayment meters at the moment. Smart meters in prepayment mode offer many advantages for people who want to pay for their energy in advance. There are strict rules set by Ofgem on switching customers to prepayment. You can read a statement from Smart Energy GB here.

Smart Energy GB statement on prepayment meters
Elderly man Elderly man

SMART METER BENEFITS FOR PREPAY CUSTOMERS

Smart meters are here for prepay customers, and according to our research, nearly 9 in 10 prepay customers would recommend them thanks to the many benefits they provide. From making topping up easier, to helping you take control of your energy usage.

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We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We are connecting you to your supplier's website. They will take your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Green Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

An installer installing a smart meter

WHAT IS A PREPAYMENT SMART METER (PAY AS YOU GO SMART METER)?

Smart meters are the next generation of gas and electricity meter. They can work in prepay or credit mode depending on which tariff you’re on.

Smart meters are being installed in homes across Great Britain at no extra cost. They’re replacing the traditional meters including prepay key or card meters, most of us currently have ticking away under the stairs, or outside our homes.

Watch the video below for more information on prepay smart meters:

Whether you’re on prepay or credit, smart meters measure how much gas and electricity you’re using as well as what it’s costing. If you choose to accept one, this information will be displayed on a handy in-home display (IHD).

HOW DO PREPAY SMART METERS WORK?

With a prepay smart meter, you’ll no longer need to access your meters to top up – great if they’re difficult to reach!

This is because you'll be able to see how much credit you have left via your portable in-home display. So, your remaining credit will always be easily readable. You’ll also be able to top up remotely online - no more popping to the shops in your dressing gown when you run out of credit!

This is made possible by the secure smart data network (managed by the DCC) smart meters use. This network communicates your meter readings from your smart meter in the back of your cupboard to your energy supplier. And separately sends your energy usage data to your in-home display. So, you don’t have to worry about accessing your meters to take a reading.

DO I NEED A NEW SMART METER TO SWITCH BETWEEN CREDIT AND PREPAY?

No! Smart meters, can be used in both credit and prepay mode. So, customers moving to prepay no longer need a special meter installed.

Traditionally, if a consumer fell into debt with a traditional analogue meter, their energy supplier could charge to install a new analogue prepayment meter in their home. This would add to the debt of the consumer.

However, with smart meters, customers can be switched from credit to prepayment mode without the cost of a new meter being added to their existing debt.

WHY SHOULD YOU GET A PAY AS YOU GO METER?

With a prepay smart meter (sometimes called pay-as-you-go smart meter), budgeting is easier thanks to the in-home display. With this, you’ll be able to see in near-real time just how much you’re spending on your energy, in pounds and pence at a glance.

WHAT ARE THE BENEFITS OF PREPAYMENT SMART METERS?

Making topping up easier

With a prepay smart meter, you can top up your gas and electricity online. That’s one less reason to leave the house:

How to top up your prepay meter with 2 options. Get a smart meter and top up from home, or if you don't have a smart meter, you'll have to grab your electricity key, get dressed to go to the shop, and queue before realising you've forgotten your wallet.

With traditional prepayment meters, you need to manually top up a card or key at PayPoints. But with a pay as you go smart meter the process is simpler: you can top-up in a number of ways, which could include online, via telephone or text message, or even with a smartphone app.

Helping you reduce your energy usage

Smart meters can help you change your energy behaviours, which could help you reduce the amount of energy you use. The in-home display in prepay mode tells you your credit in pounds and pence, and you can see your energy consumption at a glance.

You can use this information to work out which appliances, such as the television or kettle are using the most energy and, if you can, adjust accordingly.

90% of customers with a smart meter in prepay mode have taken at least one step to reduce their energy use. This could include turning off the lights in empty rooms, or changing the way they use household appliances. *

Helping you to save and take control of your energy use

Smart meters provide cumulative energy usage data, so that you can identify times and situations when you’re using more or less. The more information you have on your own usage, the more in control of it you can be.

Because of this, almost 80% of smart prepay customers agreed their smart meter helps them feel more in control of their energy use. *

*Source: Revolutionising the Prepay Experience February 2019

See how Elspeth has used her smart meter to make budgeting that little bit easier:

Helping you access your prepayment electricity and gas meters

Research by Citizens Advice has found 16% of people with prepayment meters run out of credit each year. The top two reasons for this are customers forgetting to top-up (47%), and customers not realising that credit was low (32%).

As customers have the ability to monitor energy usage and check credit using their in-home display, smart prepay should help prevent this. And if a household does run out of credit, the online top-up function means they can get energy back on instantly.

Elspeth’s smart meter allows her to top up without struggling to access her prepayment gas and electricity meters –

“When we had our old meters, I was always forgetting to take the key or card to the shop to get them topped up, and we often ran out of credit at inconvenient times – once I was making a pair of curtains on my sewing machine and the electricity ran out. I really needed to get them finished that night and having to go to the shop to top up wasted precious time. Now, our smart meter warns us when we are close to running out of credit, and I can see at a glance how much we have left. Plus, I can top up from home, whenever I need to.”

Check out more ways smart meters are changing the prepay smart meter experience below.

Citizens Advice Report

"SO, WILL PREPAY SMART METERS HELP SAVE ME MONEY?"

With prepay smart meters, simply having one will not automatically save you money. But the near real-time energy usage data smart meters offer will help you to make various adjustments that could help cut household costs.

Smart meters are also helping Britain build a more flexible and resilient energy system fit for the 21st century. This could bring consumers, the energy industry and wider economy up to £40 billion of benefits over the next few decades.

HOW YOU COULD SAVE MONEY WITH A PREPAYMENT SMART METER

Some people are using prepay smart meters to save money and budget more easily. And you could also make some savings by doing the following:

  • Adjusting your energy use
  • Keeping track of what you've spent and what you have left
  • Shopping around for the tariff that's right for you
  • Additionally, if you're eligible, applying for grants and benefits that help with your energy costs

You can find out more about each of these points below:

How to use a prepay smart meter

PREPAY CASE STUDY: SARAH'S STORY

Sarah lives in a rented house with her two children. She has a prepay smart meter and enjoys the flexibility of being able to top up at her local shop or online, from the comfort of her own home. She’s also found that having a smart meter makes budgeting that little bit easier:

HOW TO READ A PREPAYMENT SMART METER

Learning to read your prepayment in-home display is an important part of understanding how much energy you use, and what this equates to in pounds and pence.

Contact your energy supplier for their IHD user guide to help you read and understand your IHD.

More information on how to read a smart meter:

How to read a smart meter

HAVEN'T GOT A SMART METER YET?

If you're interested in getting a smart meter, click below:

Request your smart meter

WANT TO FIND OUT MORE?

Personality rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by BEN Group, INC.

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