Page last updated on 16th March 2026

Smart meter problems - the facts

Smart meters are installed by trained installers who comply with safety standards.

We know homeowners and renters may have worries about mechanical faults or issues, but not only are smart meters safe and reliable, the safety checks performed during your installation could also find other unsafe situations unrelated to smart meters!

Got questions about smart meters? Watch our short series of mythbusting videos to get the facts:

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: It’s responsible for your cousin’s extra limb...

It pushed you into that messy divorce...

It spies on you in your own home!

“Smart meters can’t see or hear. They don’t hold information like your name or address either. They can only measure the energy you use. In fact, the system was designed by top cyber security experts. So, as you can see, nothing to be scared of!”

Smart meters and safety

Smart meters are built under UK and EU safety standards, which means that every smart meter is safe and reliable whichever energy supplier you use.

Smart meters are not considered to be dangerous – even government authority Public Health England suggests that exposure to the radio waves produced by smart meters do not pose a risk to health.

Smart meters also mean accurate bills based on real-time energy usage – bringing an end to the “bill shock” that estimates can sometimes lead to.

Using a smart meter means you could identify areas where you’re using a lot of energy, and make changes that could save you money. Also, there’s no extra cost to install a smart meter.

Want to know more?

Our site is packed with all the essential smart meter info you need – find out more:

Installing the latest generation of smart meter has many positive advantages to offer, so if you’re ready to get yours, just enter your energy supplier’s name below and we’ll get you started: