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Page last updated on 14th August 2025

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that OVO Energy are responsible for Boost Energy customers. Therefore we are connecting you with OVO who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Bulb customers. Therefore we are connecting you with Octopus who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Eon have informed us that Eon Next are responsible for smart meter installations, so you'll be redirected there.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Green Star Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

If you would like a smart meter installed, please get in touch with Homeshift using the contact number on your latest energy bill.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Nabuh Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Rebel Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Shell Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. If you are a former Shell customer and haven't seen an email from Octopus, please get in touch with them.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

We believe that OVO energy are responsible for SSE customers. Therefore we are connecting you with OVO who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for UKEIH customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

White Rose Energy customers are now managed by British Gas.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

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Smart meters for landlords

Looking to save energy in your rental properties? Smart meters can help your tenant better understand their energy use at home. Learn more about the benefits below!

Download guide here

What's on this page?

What is a smart meter?
Smart meters for landlords: the benefits
Landlords, smart meters and energy consumption - all your FAQs answered

What is a smart meter?

Smart meters are the next generation of gas and electricity meters, currently being installed in homes and small businesses across Great Britain at no extra cost to consumers. They are replacing traditional meters, including prepay key meters, and work by recording energy use just like a standard meter. However, unlike traditional meters, smart meters automatically send readings to the energy supplier at regular intervals, ensuring bills are accurate without the need for manual readings.

Smart meters for landlords: What are the benefits?

I’m a landlord, should I get a smart meter for my rental property?

Whether you manage the energy bills or your tenants manage their own energy bills, there are many reasons to consider getting a smart meter for your rental property.

More popular than ever

Nearly 90% of private renters who have a smart meter now say they would get one again if they moved house*. 7 in 10 private landlords would agree to get one installed, and a quarter have already got one**.

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Help prevent disputes

Smart meters send automatic meter readings, which means accurate bills both during and at the end of tenancy, preventing disputes. If you manage the bills, the smart gas and electric meters for landlords can also help you stay on top of expenses and the energy bills at the property.

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Help between tenancies

Smart meters can help you during any void periods. As a landlord, meter readings being regularly shared means you’re being billed accurately, if you manage the bills. This means you can keep a better eye on energy consumption to reduce waste in empty properties. What’s more, smart meters work in credit and prepay modes, so you don't have to switch meters between tenancies.

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You shouldn't stop them without reason

Ofgem says you shouldn’t stop your tenant from installing a smart meter without reason. If you’d rather your tenants not install a smart meter, you have the option to manage the energy bill payment yourself and include it in monthly rental charges.

Smart meter, landlords, and energy consumption – all your FAQs answered

Like landlords, tenants may wonder, 'do I need landlord permission for smart meter installations?'

It all depends on who is paying the energy bill at the rental property. So, if your tenant pays the energy bills, and the energy bill is in their name, it's their choice to get one installed. But it is recommended that they let you know before they make the change.

This recommendation comes from Ofgem, the energy regulator. Ofgem says that if your tenancy agreement says your tenant needs your permission, you shouldn't unreasonably prevent the change. A landlord refusing smart meter installations in rental properties could lead to both the landlord and the tenants missing out on smart meter benefits.

Smart meters offer greater visibility of energy use, more accurate billing, and can help tenants manage their energy consumption more effectively. For landlords, this can mean fewer billing disputes and a more energy-efficient property. Ultimately, smart meters can support better energy habits for individuals and contribute to a more flexible, resilient energy system for Great Britain.

If you’d like to install a smart meter but your tenants aren’t keen, you have the option to manage the energy bill payment yourself and include it in monthly rental charges. This would allow you to make the change, but you would need to explore this change to the rental contract in more detail yourself.

It’s always a good idea for you to talk to your tenants about any changes you’d like to make to the property. Your tenant might not be aware of the advantages of having a smart meter – a quick conversation could maybe help change their mind.

How much will the smart meter cost to install?

Much like traditional energy meters, the smart meter won’t cost anything extra to install as the cost has been covered through everyone’s bills – you just need to ask your supplier to see if your home is suitable. Find out more about the installation process.

Whose responsibility is it to book the smart meter installation?

It’s actually up to the person who pays the energy bills for the property to organise smart meter installation with their energy supplier. But our research shows there’s some confusion: 40% of landlords and 38% of letting agents believe it is the landlord’s responsibility to install a meter, whereas 39% of landlords and 51% of letting agents believe it is the renter’s responsibility**. Ultimately, whoever pays the energy bills organises the smart meter installation.

Smart meters in blocks of flats – is it possible to have one fitted?

Yes, many homes can upgrade to a smart meter right now - but where you live, the type of home you live in, and the age and type of your existing meter may mean that your energy supplier will take a little longer to get installed. If the energy bill is in your name, contact your supplier to find out if a smart meter is suitable for your property. Remember to make sure your tenants are aware of potential changes to the property.

I’m worried about how information will be used. Are there any issues with security?

The in-home display is paired with the smart meter by the installer, so it only shows information from that particular smart meter.

Personal information, such as names, addresses and bank details, is not stored on smart meter. The meter simply records gas or electricity usage in the same way as your current meter does. The meter readings can only be shared with energy suppliers, and they cannot share this without the permission of the energy bill payer.

For more information on how smart meters manage and share data and information, visit our page about smart meter data and privacy.

Advantages of having a smart meter include an ‘in-home display’?

All in-home displays are designed to be simple and easy to use, regardless of which model you receive. While they all provide the same essential information, such as energy usage in pounds, pence, and kilowatt-hours (kWh), their appearance may vary depending on your energy supplier. Some displays may offer additional features, but all serve the same core purpose. You can ask your energy supplier which type of in-home display (IHD) they provide when booking your smart meter installation.

What happens when my tenants move out?

When your tenants move out, they should leave your IHD in the property, as it will be connected to that property’s smart meter – this means your new tenants can enjoy the benefits of having a smart meter, including near real-time energy use information, straight away.

What if my tenants switch supplier? Will a new meter need to be installed?

You don’t have to get a new smart meter when you switch energy supplier. If you have a SMETS2 meter installed, you will be able to switch energy suppliers without any interruption to your energy readings, bill payments or gas and electricity supply. Your supplier can advise which meter type they install. For more information, see our page about switching supplier with a smart meter.

There you have it, all the things you need to know about smart gas and electric meters for landlords, and the numerous benefits – from accurate billing to easier monitoring of energy use during void periods. And whether you or your tenant is paying the energy bill, installing smart meters can be a simple step towards more efficient, transparent, and fair energy management for both parties!