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Making a cup of tea by an in-home display In-home display on the side by lady making a cup of tea


Smart thermostats, such as Hive and Nest, connect to your wifi so you can control your heating and hot water through your smart phone, tablet and desktop.

These can be expensive and have an added installation cost.

Having one means you are only tracking your heating so you can't keep an eye on your electricity and gas usage.

Smart meter or not information table


These include brands such as Smappee and Owl, which allow you to see your electricity use in near real time so you can keep track of what appliances affect your electricity consumption and impact your bill.

However, they don't automatically send your data to your supplier so you still have to manually take meter readings.

Request your smart meter


I've just moved in and there's a smart meter, but no separate in-home display. What do I do?

Your supplier can provide a new in-home display for you. You'll need to get in touch with them so they can check what type of meter you have and arrange for a smart meter installer to visit your property. The installer won't replace the meter, they'll bring your new in-home display and pair it with the existing smart meter.

How do smart meters work?

Your smart meter measures how much gas and electricity you use and securely shares this directly with your energy supplier at least once a month and your portable in-home display in near real time. You won't have to take any meter readings manually - your smart meter will send automatic readings to your energy supplier via the secure smart data network which is solely for smart meters. This works in a similar way as other wireless systems but does not use the internet.