Wifi and smart meters: Does a smart meter need wifi?
Wifi is not required for smart meters to work. If you want to know more about how smart meters share information or how smart meters interact with wifi, you’re in the right place. Read on to find answers to questions, like “do I need wifi for a smart meter?” and “will a smart meter affect my wifi?”.
Do smart meters use wifi?
No, smart meters don’t use wifi, and they don’t need wifi to work. Wifi is not needed for smart meter installation, and you won’t need wifi to use your smart meter once it’s installed. Smart meters use their own dedicated network to share information.
Do you need internet for a smart meter?
Smart meters don’t use the internet to share data, so they don’t need any kind of internet connection to work. Instead, smart meters use a secure network managed by the DCC. Smart meters use this network to share information with in-home-displays and energy suppliers.
Your suppliers may offer you an app or online portals to see your energy usage data. While these use the internet, they don't change the way your smart meter talks to your supplier. Contact your supplier to find out if this is something they offer.
So, if they don’t use wifi, how do smart meters send and receive data?
Instead of using wifi, smart meters share data with the in-home display and suppliers using secure networks, which are managed by the DCC. You can learn more about smart meter networks from the DCC's website.
Most homes with smart meters have the following: an electricity smart meter, a gas smart meter, a communications hub, and an in-home display. Some homes that do not have a gas supply from the main grid won’t have a gas smart meter.
The communications hub creates a network, called the Home Area Network. This links the in-home display with the smart meters. The Wide Area Network is how the communications hub sends the meter readings to the energy supplier. The communications hub sends energy use information to the supplier using this secure network.
The networks that smart meters use are secure. Only you and your energy supplier can access the data smart meters share. Learn more by reading our smart meter data collection guide.
How does the in-home display work?
At the point of installation, households will be offered an in-home display (IHD). This device shows in near real-time how much gas and electricity you’re using, and what it’s costing you.
The IHD receives information from the smart meter via the secure network. The secure connection between the smart meters and in-home display is only used to communicate between these two devices. So, it doesn’t need to use the internet or wi-fi.
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Is my information safe with a smart meter?
Smart meters are safe and secure. The only information a smart meter holds is about how much energy you've used, and what tariff you're on. It doesn't hold personal information that could identify you, such as your name or address.
Smart meters share your energy usage using the dedicated and secure wireless network. You can change your preference for how often you share meter readings by getting in contact with your supplier directly.
Will a smart meter affect my wifi?
No – because smart meters do not use wi-fi, a smart meter should not cause any delays or issues with your wi-fi connection. If you experience issues with your wi-fi connection, contact your internet provider directly.
All smart meters installed as part of the national rollout follow UK and EU product safety legislation. This covers the correct use of radio equipment and emissions. As such, smart meters should not interfere with other appliances in your home, including your wifi.
Will my wifi be turned off when my smart meter is installed?
During installation, your electricity supply will need to be turned off for up to an hour to allow for installation of your smart meter. This will mean your wifi router will be turned off during this time.
Conclusion: do you need wifi for a smart meter?
No, you don’t need wifi for a smart meter. Smart meters don’t use wifi to send information to your energy supplier. You don’t need wifi to use the in-home display either. You can benefit from automatic meter readings and tracking your energy usage, whether you have wifi or not.
Find out more about smart meters
Our site is packed with all the essential smart meter info you need – find out answer to questions like:
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We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.
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We are connecting you to your supplier's website. They will take your request forward.
We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.
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You can continue your smart meter journey at your supplier's website. They will take your request forward.
We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
We believe that Octopus Energy are responsible for Bulb customers. Therefore we are connecting you with Octopus who will be responsible for taking your request forward.
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We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.
You can continue your smart meter journey at your supplier's website. They will take your request forward.
Eon have informed us that Eon Next are responsible for smart meter installations, so you'll be redirected there.
We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.
We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.
We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.
We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.
We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.
We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.
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You can continue your smart meter journey at your supplier's website. They will take your request forward.
Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.
We believe that Octopus Energy is now responsible for Shell Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. If you are a former Shell customer and haven't seen an email from Octopus, please get in touch with them.
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We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.
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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.
We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.
Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.
Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.
We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.
We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.
We believe that Octopus Energy are responsible for UKEIH customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.
We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.
We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.
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We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.
We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.
We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.
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We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.