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Page last updated on 15th November 2023

Two ladies mixing food in a bowl in the kitchen.

A girl and her friend are preparing a meal in the kitchen.

HOW SMART METERS COULD TRANSFORM HEALTH AND SOCIAL CARE

A report by 2020health, commissioned by Smart Energy GB, has highlighted the ways smart meter energy usage data could help care for vulnerable and elderly people, making it easier for them to live in their own homes for longer.

What will healthcare look like in the future?

In just a few years, data from smart meters could be used to help provide better care for people with conditions such as dementia, and potentially reduce the £26 billion a year currently spent supporting sufferers, a third of which is money spent by people with dementia and their families.

850,000 people already live with dementia in the UK and that number is expected to grow to 1.6 million by 2040.

A photo of Arlene Phillips CBE, wearing a bright orange sweater, sitting next to a smart meter in-home display.

Arlene Phillips CBE, who has had her own experience caring for her father when he had dementia, said:

"It's so hard to detect the signs when you don't live with your relatives. I found out that my father would often leave the hob on overnight — not only was this a symptom of Alzheimer's developing, it was also dangerous. Had this technology been around when I was looking after my father, it would have greatly helped me understand what was happening with him.

"I'm an active campaigner for new research and investment into dementia and I am intrigued to know that if we all have smart meters in the future, it could make it easier for people to live independently in their homes for longer, not to mention making it a little less stressful for people to look after their vulnerable relatives."

Future smart meter benefits

Caring for the elderly and vulnerable

With the consent of the householder, energy usage data from smart meters could be used as a non-intrusive way to help keep people who have a long-term condition, or are vulnerable in other ways, in their own home for longer.

Irregularities in patterns of energy use behaviour could alert relatives or healthcare workers that the individual may need additional support.

So, for example, if there were no signs of electrical usage or heating in the house of an elderly person, a text alert could be sent to a carer or trusted relative suggesting that they check up on them.

There are already products on the market offering this service. But by installing smart meters into every house in Britain we could create the platform to support future services at large scale.

Identifying families at risk of fuel poverty and providing support

Around one in seven UK householders are living in fuel poverty, unable to afford to heat their homes to the temperature needed to keep warm and healthy. Living in fuel poverty and cold living conditions can worsen many common physical and mental health problems, for people of any age.

There is evidence that with smart meter energy usage data, housing data and historical weather data over time, it could be possible to remotely detect these unhealthy living conditions; which could help prevent related health problems.

This data would be taken only with the consent of each individual household.

Self-monitoring to improve wellbeing

Smart meters help us spot ways to to reduce our energy use, which in turn can lead to cheaper bills and decreased fuel poverty.

A smart meter in-home display shows in near real-time exactly how much gas and electricity a customer is using, how much it's costing, and – in the case of a meter in prepay mode – how much credit is left.

Or customers can choose a smart time-of-use tariff, which allows them to shift energy use to more cost effective times of the day.

What is Telehealth and why is it important?

Telehealth is the use of digital technologies, such as computers or smartphones, to help care for patients with long-term conditions in a convenient, accessible and cost effective way.

Smart meters could potentially be a large-scale form of Telehealth, with their data providing valuable insights into people's health and wellbeing.

Telehealth systems support people with long-term conditions to:

self-manage their conditions
remain more independent
reduce hospital stays and allow early discharge
reduce their dependency on primary health and GP services

It can also improve access to care for people with mobility issues or people who are unable to get time off work.

Smart meter health research

To read the 2020 Healthcare report, click here to download.

To register your interest in getting a smart meter installed, enter your energy supplier's name in the box below.

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You can continue your smart meter journey at your supplier's website. They will take your request forward.

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You can continue your smart meter journey at your supplier's website. They will take your request forward.

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We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

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We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

If you would like a smart meter installed, please get in touch with Homeshift using the contact number on your latest energy bill.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

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We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

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We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

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We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

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Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

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We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

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