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Couple in the kitchen with friends Couple in the kitchen with friends
An animated image with a carer and caree in a living room with an IHD, with the text 'Helping those you care for get a smart meter installed could make their energy bills easier to manage'

Read on to find out how a smart meter can make life easier, and give the person you care for more independence at home:

WHAT IS A SMART METER?

Smart meters are the next generation of gas and electricity meters. They’re being installed in homes across Great Britain at no extra cost, to replace traditional analogue meters. They measure how much gas and electricity your household uses, as well as what it’s costing and display this on a handy in-home display (IHD).

Both the in-home display and the smart meter operate without the need to be connected to the internet. They use a secure communication system. This means your energy usage data is only visible to your energy supplier and authorised parties that you’ve given consent for this to be shared with. 

CAN I GET A SMART METER IF I HAVE A PREPAY METER?

Smart meters are set up to work, whether you use prepay or credit. A smart meter in prepay mode even allows you to top up whenever it suits; online, via mobile or at the shop – meaning no more last-minute trips down the shop in the rain when the meter runs out! That means the person you care for can have more independence in topping up their prepay meter themselves.

HOW DOES A SMART METER MAKE THINGS EASIER?

We all want to work smarter, not harder. Smart meters could help make managing your energy bills easier by providing automated meter readings and accurate billing – meaning you only pay for what you use.

Smart meters are a great way of giving the person you care for back some of their independence in managing their energy bills. It also takes meter readings off your list, giving you the time for the things that really matter.

A smart meter icon

Automatic meter readings

Smart meters send gas and electricity meter readings directly to a secure network (the DCC), who pass them onto your energy supplier, meaning no need to take meter readings from the back of a dusty cupboard! That’s one thing off the list.
Money in a wallet icon

Accurate billing

Smart meters enable accurate billing – meaning the person you care for only needs to pay for the energy they actually use. So, no more calls to the energy supplier about unexpected bills.

In-home display icon

Helping keep track of energy spending

The in-home display shows you in near-real time the amount of energy being used in pounds and pence, making it easier to keep an eye on energy spending habits and make small changes that translate into big savings.

Using a mobile phone icon

Prepay customers can top up remotely

With prepay smart meters you can now top-up online, via telephone or text message, or even with a smartphone app - no gas card or electricity key necessary.

SO, DO SMART METERS SAVE YOU MONEY?

It's great learning about modern technologies, like smart meters. But how could getting a smart meter help you save money?

Just having a smart meter installed doesn't automatically save money. But the handy IHD that came with your smart meter helps you keep on top of household costs – it can show what your energy use is costing in near-real time, so you know how much electricity or gas you’ve used. . It's helping keep costs down – some people even save £10-£20 a month this way.
Wonderful!

These smart meters are so smart, they're not just helping people save money – they're helping Britain build a modern, flexible energy system. With this upgraded system, the nation could save £8 billion a year – now that's smart.

MARILYN’S STORY

Marilyn's cousin Mary has dementia. She still manages to live by herself at home, but bills are something that Mary struggles with.

Marilyn often goes round to help Mary with managing her bills, and recently she helped Mary get a smart meter installed. Now everyone can rest assured that Mary's receiving accurate bills, and remembering to take regular manual meter readings is finally off the list. Watch Marilyn talk about her experience:

THE PRIORITY SERVICES REGISTER

The Priority Services Register (PSR) is a free service that some energy suppliers use to make sure the correct support is given to customers who need it. This support varies by supplier, and by what an individual needs, but can include:

  • Large-format or Braille bills
  • Advanced notice of service interruption
  • Priority restoration of service in the event of a power cut
  • Nominee scheme: customers can ask for communications (for example account statements or bills) to be sent to someone who has been nominated to receive them, for instance a carer

Customers who would benefit from the support offered by the Priority Services Register should contact their energy supplier directly to find out if they are eligible.

COULD AN ACCESSIBLE IN-HOME DISPLAY HELP YOU, OR THE PERSON YOU CARE FOR?

For anyone who is blind, partially sighted, or has difficulties with dexterity or memory loss, an accessible in-home display (AHID) could make tracking energy usage easier. The AIHD has been developed in partnership with the Royal National Institute of Blind People (RNIB), and includes features such as large buttons and text-to-speech functionality.

Watch how the AIHD has helped Paralympian Marc, who is registered blind, take control of his energy consumption:

Please note: Eligibility of smart meters and the AIHD may vary; Consumer action required to obtain cost savings and budgeting benefits of smart meters.

HOW CAN YOU REQUEST A SMART METER FOR THE PERSON YOU CARE FOR?

Have a chat with the person you care for to make sure they understand the benefits of a smart meter, and how it can help them manage their bills. If they’re happy to get a smart meter installed, then you can begin the process.

Daughter showing her father how to top up on a mobile

Carers are typically able to make smart meter appointments on behalf of the individuals they care for. Suppliers will ask a number of security questions when arranging the appointment, so it will be useful to liaise with the person that you care for to have this information to hand.

Carers looking to act as a named third party should contact the supplier to see how they can be added to the account.

Start entering their supplier’s name below to begin the process:

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Atlantic Energy customers, therefore we are connecting you with SSE.

We believe that Nabuh Energy is now responsible for Avid Energy customers, therefore we are connecting you with Nabuh Energy.

We believe that British Gas is now responsible for Breeze customers, therefore we are connecting you with British Gas.

We believe that SSE is now responsible for Brilliant Energy customers, therefore we will connect you with SSE.

We believe that SSE are responsible for Cardiff Energy customers, therefore we are connecting you with SSE.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Economy Energy customers, therefore we are connecting you with OVO Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita.

We believe that Scottish Power is now responsible for Extra Energy customers, therefore we are connecting you with Scottish Power.

We believe that Shell Energy Retail is now responsible for First Utility customers, therefore we are connecting you with Shell Energy Retail.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Flow Energy customers, therefore we are connecting you with Octopus Energy.

We believe that Green Star Energy is now responsible for Future Energy customers, therefore we will connect you with Green Star Energy.

We believe Octopus are now responsible for GB Energy customers, therefore we are connecting you with Octopus.

We believe that Octopus Energy is now responsible for Gen4U customers, therefore we are connecting you with Octopus Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers, therefore we are connecting you with Bulb.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Octopus Energy is now responsible for Iresa customers, therefore we are connecting you with Octopus Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for Northumbria Energy customers, therefore we are connecting you with SSE.

We believe that Together Energy is now responsible for One Select Energy customers, therefore we are connecting you with Together Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Utilita is now responsible for Our Power customers, therefore we are connecting you with Utilita.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe Octopus Energy are now responsible for Qwest Energy customers, therefore we are connecting you with Octopus Energy.

We believe British Gas are responsible for Scottish Gas customers, therefore we are connecting you with British Gas.

We believe that SSE are now responsible for Scottish Hydro customers, therefore we are connecting you with SSE.

We believe that SSE is now responsible for Southern Electric customers, therefore we are connecting you with SSE.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers, therefore we are connecting you with Nabuh Energy.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers, therefore we are connecting you with EDF.

We believe that SSE is now responsible for SWALEC customers, therefore we are connecting you with SSE.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that SSE is now responsible for The Leccy customers, therefore we are connecting you with SSE.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF Energy are responsible for Toto Energy customers, therefore we are connecting you with EDF Energy.

We believe that Shell Energy Retail is now responsible for Usio Energy customers, therefore we are connecting you with Shell Energy Retail.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Robin Hood Energy is now responsible for White Rose Energy customers, therefore we are connecting you with Robin Hood Energy.

We don’t currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

WHAT WILL HAPPEN DURING THE INSTALLATION?

All suppliers have different installation booking processes. You will need to follow the individual’s suppliers standard booking processes – this information can be found on the suppliers’ website, or by calling the supplier directly.

Read on to see the general process to get a smart meter for the person you care for:

  1. Agree to a time slot and date with the supplier. An installer will never turn up unexpectedly.
  2. Make sure you know where the current meters are and take steps to ensure they’re accessible for the installer.
  3. The installer should present a valid identity card upon arrival, which you can ask to see if the installer does not present it upfront.
  4. It takes around one hour for an electricity meter, and around one hour for a gas meter. The energy supply will be cut off for a short period, but you and/or the person you support will need to be present for the installation. If the person you care for has a health condition reliant on energy supply rest assured, this will be addressed during the appointment booking.
  5. If a gas meter is being installed, the installer will perform a visual safety check on the gas appliances they are made aware of.
  6. You may be offered an in-home display that shows your spending in near-real time for no additional cost.
  7. Once fitted, the installer should show you and the person you support how to use the in-home display and offer energy-saving advice.

CARERS WEEK

We are proud to be partnering with Carers UK, and pledge to support all the incredible carers whose tireless unpaid work makes such a difference to the lives of those in need.

According to a new report, 72% of carers have not had any breaks from their caring role during the pandemic. Now more than ever, it is important that carers get the support they need. Read the full report below:

Carers Week 2021 Report

WANT TO FIND OUT MORE?

  • How smart meters are helping people save money - Read these smart meter reviews and see how people are using their smart meters to save money and budget more easily.
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  • How smart meters could transform health and social care - In just a few years, with the consent of the householder, data from smart meters could be used to help provide better care for people with conditions such as dementia, by making it easier for them to live in their own homes for longer.
  •  
  • Smart Energy Explained - New research reveals that people living with a long-term disability, on low incomes or in later life say having a smart meter has made their lives easier. So, we've worked with Ade Adepitan MBE to highlight the different ways smart meters can benefit you.