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HOW SMART METERS COULD HELP WITH CARING

Caring for others is an important job. It doesn’t matter whether you are a formal carer or whether you just help someone out whenever they need it. Here you can find out how a smart meter can make life easier for both you and the person you care for.

What's on this page?

What is a smart meter?

Smart meters are the next generation of gas and electricity meters. They come with an in-home display, which shows you how much energy you're using and how much it costs. Smart meters and in-home displays have many benefits for carers.

How can you request a smart meter for someone else?

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: Having a smart meter is a huge deal for a carer.

You don’t have to worry about putting in meter readings, checking the meter.

If my dad knows that everything’s in control, then he feels much happier.

You’re like: “Dealt with, fine, okay, what do you want to do today?”

Have a chat with the person you care for to make sure they understand the benefits of a smart meter. If they’re happy to get a smart meter installed, then you can begin the process.

As a carer, you can normally book the appointment for the person you support. Their energy supplier may ask some security questions when arranging the appointment. You should speak to the person you care for about these questions before calling.

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We are connecting you to your supplier's website. They will take your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Bulb customers. Therefore we are connecting you with Octopus who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Eon have informed us that Eon Next are responsible for smart meter installations, so you'll be redirected there.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Green Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Nabuh Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Shell Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. If you are a former Shell customer and haven't seen an email from Octopus, please get in touch with them.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for UKEIH customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

As a carer, you can normally book an appointment for the person you support. Their energy supplier may ask some security questions when arranging the appointment, so be prepared.

If you’re looking to act as a named third party, you should contact the supplier to see how you can be added to the account.

If you would prefer to call, you can find some energy suppliers’ free phone and text phone numbers here.

Why should you request a smart meter?

Helping keep track of energy spending

The information that the in-home display provides could help you, or the person you care for, decide when to turn the heating up, to make sure they stay warm. Or it could help you spot when something has been left on accidentally.

Know how much energy bills should be

Having a smart meter means getting a bill based on how much energy the person you support has used – not an estimate. This could take the guesswork out of balancing the budget for you and the person you care for.

Automatic meter readings

With a smart meter, the readings are sent directly and securely to your energy supplier. So, there’s no need for you – or the person you care for – to climb a ladder or crawl into a cupboard to read the meter. That means one less item on your busy to-do list.

You don’t need wi-fi to get a smart meter

Smart meters aren’t connected to the internet. The in-home display isn’t connected to the internet, either. There’s no need to have internet access to get one. So, you can request a smart meter for the person you care for without needing to check the wi-fi.

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Your energy data is in safe hands

The only people who can see how much energy is being used are you, the person you care for, and their energy supplier. The only information that gets sent to energy suppliers is how much energy is being used and when. Suppliers can’t see what’s plugged in - or when the washing machine is on!

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Prepay customers can top up remotely

With prepay smart meters you can now top-up online, via telephone or text message, or even with a smartphone app - no gas card or electricity key necessary. Meaning no more last-minute trips down the shop in the rain when the meter runs out!

Watch how Joe, an unpaid carer, has used a smart meter and accompanying in-home display to help keep track of his mother's energy usage:

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: Joe:
My name is Joe. I live in Leeds. I am an unpaid carer for my mother-in-law for about 5 hours a week. My typical routine as an unpaid carer is: get up at five to walk the dog, and take the kids to school. My wife does quite a bit with the kids anyway and it's like a couple of times a week I go round to my mother-in-law's house, help her shopping, a couple of tip runs if needed, that sort of thing. So yeah, I'd say it's maybe three or four times a week. Do something like that

Joe:
In terms of my mother-in-law's bills going up, we have seen the cost of food going up and maybe the cost of energy. Nothing that she can't deal with right now, but you don't know where it's going do you?

Joe:
My mother-in-law at first didn't want a smart meter, it's just a little piece of tech, but once we talked about it and seen what it could do, I just think it helps me have that piece of mind that we're tracking those costs and hopefully they don't go out of control. So we can look at what she spent over the previous week, how much she is spending now. That sort of data just helps you to predict what's coming next.

Joe:
So I'm known as the 'switcher off-er' in the house, I run around the house, switching all the switches off when my kids have been playing their games on tablets, they leave things switched on. Having a caring relationship with my mother-in-law, whether official or not, I think it's really rewarding to give something back to someone, especially being my mother-in-law, you know, grandmother to my kids. It's nice to give a bit back.

00:01:27:00 - 00:01:42:04
Joe:
As a bit of a joke I call myself her 'favorite son-in-law', which is always a bit of a laugh. But other ways that she tries to give me a bit back is, she'll have the kids a bit more so me and my wife can do something or she might just buy me a cake when she goes out. So yeah, just little things like that little token things really.

What will happen during the installation?

Your smart meter installation is safe and secure. It also comes at no extra cost. The supplier should check if there are any specific needs you might have for the installation.

For example, if the person you care for needs their home's energy to help them with health conditions.

If the energy supplier forgets to check while you are booking your appointment, please make sure they are aware of anything you may need in order for the installation to run smoothly.

For any other information on how smart meters are installed, visit our smart meter installation page.

Request your smart meter

The Priority Services Register

It may also be a good idea to get the person you care for on the Priority Services Register (PSR).

The PSR is a free and voluntary system that means the most vulnerable customers get the right support from energy suppliers. That might include advance notice of any planned service interruptions or priority in a power cut.

If you think being on the PSR would help the person you support, contact their energy supplier to find out more.

Accessible in-home displays

Some energy suppliers also offer an accessible version of the in-home display, sometimes called an AIHD. The AIHD has features that may help you or the person you care for. For example, they have larger buttons and can read information out loud.

Please note: Eligibility may vary.

For more information on AIHDs, visit our accessible in-home display page.

The accessible in-home display

Request your smart meter

If you're ready to request a smart meter, you can click the link below to begin the process.

Request your smart meter

Carers UK

We are proud to be partnering with Carers UK, the UK’s only national membership charity for carers.

If you need more information, there’s more on the Carers UK website, including carers’ tips on using services or arranging a power of attorney.

Carers UK

Want to find out more?

How smart meters are helping people manage what they spend on energy - Read these smart meter reviews and see how people are using their smart meters.
How smart meters could transform health and social care - In the future, smart meter data could be used to help provide better care for those who need it. For example, those with dementia. With the consent of the householder of course.
The accessible in-home display - If you are blind, partially sighted, or have difficulties with dexterity or memory loss, an accessible in-home display (or AIHD) could make tracking your energy usage easier.

Get a smart meter