Our site uses cookies to improve your experiences of certain areas of the site and to allow the use of specific functionality like social media page sharing. You may delete and block all cookies from this site, but as a result parts of the site may not work as intended. By clicking any link of this page you are giving your consent.

More information   Accept
 
What are you looking for?

Helping others to get a smart meter

 

If you know someone who could benefit from a smart meter but who needs help with getting one, here are some of the things you can do:

FacebookLinked InTwitter
What is a smart meter

Ask for a smart meter on their behalf

 

You can register the person’s interest with their energy supplier and help them book the appointment to have their smart meter fitted. However, you will need to make sure the account holder is with you when you call.

Find out what your energy supplier is doing

 

Help them prepare for the installation

 

When the installer comes to the home of the person you are helping, they will need to have access to the traditional meters. You can help by moving any obstacles or clearing out cupboards. We recommend that you are also there on the day of the installation when the installer will demonstrate how to use the in-home display screen.



 

Be there for them afterwards

 

You can continue to support the person you’re helping in the day-to-day use of their in-home display screen. This might include answering any questions they may have about their smart meter or reading the display. There are helpful videos and other resources available here:



Watch our educational videos

 

FAQs

What will the installer do during my smart meter installation?

The installer has to:

  • show you a photo ID card before they start
  • explain what your smart meter system does and how to use it
  • check it’s all working properly
  • give you a handy guide to using it
  • answer any questions you have
  • tell you where you can find more help and information
  • offer energy efficiency advice

Remember, smart meters are provided at no extra cost. You don’t have to pay anything up front and there is no additional charge on your energy bills. Smart meter installers will talk to you about how to use your smart meter, as well as provide advice on important safety issues, such as how to avoid carbon monoxide poisoning. They are not allowed to sell you anything. They can tell you about other products and services available, but only with your prior consent (and they must stop immediately if asked to).