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Helping others to get a smart meter


If you know someone who could benefit from a smart meter but needs help to get one, we have tips in the steps below to help.

As well as the following steps, we have a free information leaflet which you can download and print. The leaflet will help you to explain what smart meters are, what the benefits are and how to use them.

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What is a smart meter?

Ask for a smart meter on their behalf


You can register the person’s interest with their energy supplier and help them book the appointment to have their smart meter fitted. However, you will need to make sure the account holder is with you when you call.

Find out what your energy supplier is doing

cartoon woman on laptop

Help them prepare for the installation


When the installer comes to the home of the person you are helping, they will need to have access to the traditional meters. You can help by moving any obstacles or clearing out cupboards. We recommend that you are also there on the day of the installation when the installer will demonstrate how to use the in-home display screen.

traditional gas and electric meters

Be there for them afterwards


You can continue to support the person you’re helping in the day-to-day use of their in-home display screen. This might include answering any questions they may have about their smart meter or reading the display. There are helpful videos and other resources available here:

Watch our educational videos


What will the installer do during my smart meter installation?

The installer has to:

  • show you a photo ID card before they start
  • explain what your smart meter system does and how to use it
  • check it’s all working properly
  • give you a handy guide to using it
  • answer any questions you have
  • tell you where you can find more help and information
  • offer energy efficiency advice

Remember, smart meters are provided at no extra cost. You don’t have to pay anything up front and there is no additional charge on your energy bills. Smart meter installers will talk to you about how to use your smart meter, as well as provide advice on important safety issues, such as how to avoid carbon monoxide poisoning. They are not allowed to sell you anything. They can tell you about other products and services available, but only with your prior consent (and they must stop immediately if asked to).